Middle School Technical Support Liaison

Stride, Inc.•US - MI - Remote, MI

3d•Remote

About The Position

The Middle School Technical Support Liaison ensures every newly enrolled student and family has a successful transition into MGLVA by providing proactive onboarding, technical guidance, and ongoing support during the critical first weeks of enrollment. The role removes barriers to learning, builds family confidence, and helps establish positive engagement habits from day one. Passionate Educators are needed at the Stride K12 partner school, Michigan Great Lakes Virtual Academy (MGLVA). We want you to be a part of our talented team! The mission of Michigan Great Lakes Virtual Academy (MGLVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!

Requirements

High School Diploma
Four (4) years of relevant work experience OR Equivalent combination of education and experience
Great organizational and time management skills
Strong written and verbal communication skills
Strong technology skills
Experience using search engines (internet) for research projects
Experience using a student information system and/or other type of database
Proficient in MS Excel, MS Word, and Outlook
Ability to clear required background check
Must reside in the state of Michigan.

Responsibilities

Serve as the primary onboarding contact for all newly enrolled middle school students and families.
Welcome families to MGLVA and establish a positive first impression.
Ensure students successfully complete the onboarding process before beginning instruction.
Coordinate and facilitate orientation activities and first-day readiness.
Assist families with logging into school systems, device setup and troubleshooting, learning coach and student account access, navigation of the Online School (OLS), and required software and technology resources.
Identify and resolve technical barriers before they impact attendance or engagement.
Educate families on daily attendance expectations, online school routines, communication tools, and where to obtain ongoing support.
Build confidence with families who are new to virtual learning.
Monitor participation during the first weeks of enrollment.
Conduct follow-up outreach when students have not yet engaged.
Connect families with appropriate Student Support staff when additional interventions are needed.
Work closely with Student Support Advisors, Attendance Team, Student Resource Coordinators (SRCs), School Leadership, Teachers, and Enrollment and Registration teams to ensure a seamless transition from enrollment to active participation.
Maintain accurate documentation of onboarding contacts and support provided.
Record communication and onboarding milestones in appropriate school systems.
Track onboarding completion and identify trends or recurring barriers.