Middle Office Specialist

Old National Bank•Saint Cloud, MN

21h

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Requirements

Experience in Trust and/or Middle Office Operations.
Demonstrated working knowledge of Microsoft applications, specifically in Excel for building and tracking data.
5+ years’ experience in Trust operations, Bank operations or related wealth management field in an analytical role.
Proficient in MS Office products.
High attention to detail with exceptional communication skills.
Strong analytical, problem solving, organizational and time management skills required.
Ability to understand the FIS TrustDesk system setup and be a senior resource for information.
Learn how to use and become an admin for our in-house workflow tool.

Nice To Haves

Prior work experience with FIS Trust Desk system preferred.
Strong data analytics skills, system admin support experience, or similar technical background preferred.

Responsibilities

Serve as a back-up, or on rotation with, our technical support/operations analyst.
Completing cases for ClientPoint (Wealth Management online banking), data downloads, and ad hoc projects.
Serve as the primary contact for research requests within the Middle Office.
Assist with the quality review of account openings and closings, account transfers, and bill payment.
Serve as back-up technical support for tickets and day-to-day work requests.
Utilize strong written and verbal communication skills to prepare and deliver a variety of reports that identify trends, assess training needs, and benchmark client experience.
Inspect department work for quality assurance and improvement purposes.
Serve in a back-up capacity for areas of need within the team.
Identify opportunities and make recommendations to standardize and improve procedures and processes to enhance and streamline Middle Office.
Ensure timely feedback and prioritization of responsibilities assigned by manager.
Take initiative with a positive and proactive approach to enhance client experience through direct associate feedback, coaching and mentoring.