Mid Office Services Manager Sr

PNC•Pittsburgh, PA

10d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Middle Office Service Manager Sr. within PNC's Private Banking organization, you will be based in Pittsburgh, PA or within the PNC footprint. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Corporate Accounting
Credit Risk Analysis
Decision Making
Financial Management
Financial Operations
Results-Oriented
Revenue Recognition
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Internal Resource Coordination
Managing Multiple Priorities
Networking
Problem Solving
Bachelors degree
At least 5 years of prior management experience is typically required.

Nice To Haves

Higher level education such as a Masters degree, PhD, or certifications is desirable.
Industry experience is typically 8+ years.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

Manages strategic planning, implementation and ongoing monitoring of Middle Office Services teams.
Ensures adherence of team as well as internal partners to established policies, procedures and processes.
Manages Middle Office Services teams in their efforts to support internal client-facing partners in the delivery of an exceptional client experience.
Provides coaching, education and development to Middle Office Services teams.
Identifies trends across accounts and recommends remediation or mitigation strategies to address and avoid future occurrences.
Manages risk and ensures adherence to applicable policies and procedures.
Develops/maintains strong internal partnerships across the line of business to ensure effective delivery of Middle Office Services team services.
Designs and manages projects in ways that effectively utilize current team skillsets.
Actively creates new opportunities and stretch roles to build in-house expertise.