Middle Office Agent

Peerless • Indianapolis, CA

2d • Hybrid

About The Position

Founded in 1923, Peerless Pump Company is a US-based manufacturer of horizontal and vertical centrifugal pumps for fire, industrial, and municipal applications. With pump installations in 145 countries, Peerless is globally recognized for engineering tough, reliable, and versatile pump solutions with extensive flow and pressure capabilities. From our production facilities in Indianapolis and Houston to our service centers in Lubbock and Fresno, Peerless pumps are designed to protect people and property from fire and to bring water where it’s needed most. Our product quality is second to none, but it’s our people who’ve made us Peerless for over 100 years. Our legacy of innovation is fueled by attracting, training, and retaining employees from diverse backgrounds. With competitive benefits and a strong emphasis on development, growth, and innovation, Peerless employees come seeking a job but stay to build a career. Are you passionate about building strong client relationships and orchestrating complex projects from quote to delivery? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new Client Services Specialist , you will be serving as the primary liaison between our Made-to-Order pump customers and the factory, strategically coordinating projects and proactively managing key accounts to ensure exceptional service delivery. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

Requirements

• A bachelor’s degree in business, Communications, or a related field
• A minimum of 3–5 years of experience in client services, account management, or a similar customer-facing coordination role
• Demonstrated ability to exercise independent judgment and discretion on significant business matters
• Strong analytical, problem-solving, and written/oral communication skills
• Qualified candidates must have the authorization to work in the USA without support.

Nice To Haves

• Experience with ERP systems, with SAP experience preferred
• A background in manufacturing, engineered-to-order, or pump/industrial equipment environments
• Proficiency with MS Office and strong organizational skills with minimal supervision required

Responsibilities

• Serve as the primary liaison between our MTO Pump customers and the factory, ensuring strategic coordination of projects and proactive account management.
• Develop and execute Account Management fulfillment plans, aligning strategic priorities with Sales and key clients
• Act as the single point of contact for customer quotes, orders, project timelines, and technical documentation across assigned accounts
• Develop delivery schedules that balance customer requirements with operational capacity and business objectives
• Collaborate cross-functionally with Purchasing, Operations, Engineering, and Warranty teams internationality to resolve complex customer inquiries and escalated issues
• Exercise independent judgment to initiate corrective actions, authorize RMAs, and influence internal priorities to meet client needs
• Serve as a trusted advisor to clients, proactively identifying opportunities for improved service, process enhancements, and project success

Benefits

• paid time off
• paid holidays
• merit increases
• bonuses
• employee stock purchase programs
• sales incentives based on revenue or utilization
• flexible hours
• home working opportunities
• parental support
• Annual bonuses
• health insurance
• a strong focus on well-being activities
• Three days' additional paid leave for volunteering in your community
• Access to on-demand training and learning sessions
• carefully structured programs to pursue personal and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level