Middle Market UT West Zone

The Hanover Insurance Group•Bloomington, MN

2d•$52,000 - $62,000•Onsite

About The Position

This position reports to the MM UT Manager. Responsible for supporting the Middle Market Underwriters by prepping and servicing accounts within an assigned book of business. Servicing will include managing endorsements and may handle small accounts under their own authority letter. This position works in conjunction with the Middle Market Underwriter to strengthen agency relationships by providing prompt service to partner agents.

Requirements

Collaboration, teamwork, and partnering within and across groups.
Ability to operate independently and under tight time frames with quick turnaround.
Demonstrates solid problem-solving skills, knows how to find missing information.
Strong attention to detail.
Excellent written and verbal skills, demonstrates a strong grasp of the English language.
Strong computer skills, including Microsoft Office products (Excel- pivot tables, filters, navigating large spreadsheets; Outlook- setting tasks, appointments; PowerPoint- creating of basic presentation, inserting charts, graphs, tables).
Information Seeking: Investigates a problem or situation with limited guidance. Pursues issues, symptoms or a series of incidents that could potentially lead to a problem. Asks open questions that provide information regarding "what happened?" and "why".
Negotiation: Effectively uses data to support negotiating positions. Reduces data to a manageable number of items and understands what can be controlled by the party or themselves. Offers alternative courses of action as learned from similar situations.
Communication: Effectively communicates ideas, opinions, questions or concerns in one-on-one situations. Accurately restates the situation even when in disagreement. Understands and articulately answers questions when asked. Seeks feedback on own verbal and non-verbal style and effectiveness. Practices attentive and active listening skills.
Initiative: Recognizes opportunities to act and make a difference. Takes action without over-analyzing or waiting until it is too late. Willingly takes charge and acts in the face of adversity. Accepts assignments that appear less than ideal, with confidence that the people, processes and systems in the organization can effectively work through issues and obstacles.
Problem Solving: Knowledge and ability to troubleshoot problems. Utilizes tools if available, pre-defined steps, and experience to diagnose and manage technical problems. Performs root cause and cause and effect analyses.
Time Management: Ensures quality of own work by double checking or proofing the accuracy and quality of the work. Ensures that own work is of quality and done right the first time. Defines agenda, key issues and key players for meetings and develops and distributes minutes for proper follow-up action. Monitors progress of work against plan as required to meet objective.

Nice To Haves

Ability to travel (by car or plane) as needed
Ability to operate a motor vehicle

Responsibilities

Provide fundamental level of support to assigned Underwriter(s) on new business submissions and renewal accounts to achieve new business, total written premium and retention goals aligned with assigned Underwriter(s).
Works in direct collaboration with their UW and UT leader.
Provide customer service support for agents and underwriters handling various escalation and rush requests with a consistent level of responsiveness.
Develop basic familiarity with UW profitability, Renewal Book quality and appropriately executes within authority level.
Understand service metrics, aligned with workflows and UT best practices.
Builds agency relationships and service experience – as measured by agency feedback.
Participates in ongoing training with peers and UT leadership following onboarding model building proficiency in the role.
Building skill set to apply fundamental underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, pricing, and loss analysis as appropriate.
Processes endorsements that fall within their authority and timely referring those outside of their authority to the Middle Market Underwriter.
Organizes a Renewal Book of business that fall outside of their authority level by initiating pre-set renewal preparation. Gathering of necessary information through communication with agents, claims adjustors and risk solution representatives.
Learns and understands basic level of state compliance and regulatory climate.
Leverage underwriting tools and information from outside resources to document new and renewal accounts.