Mid-Stage Auto Collections Representative
About The Position
Mid-Stage Auto Collections Representative On-Site | Arlington, TX Full-Time | Monday-Friday & Every Other Saturday Advance Your Career in Automotive Collections with MEI Group Are you an experienced automotive collections professional who enjoys finding solutions, building rapport with customers, and delivering results? If you're ready to take the next step in your collections career, MEI Group is looking for motivated professionals to join our Front-End Collections team. With over 30 years of success in the automotive and finance industries, MEI Group provides customers with flexible vehicle financing solutions while creating rewarding career opportunities for our employees.
Requirements
- Minimum 2 to 3 years of automotive collections experience required
- Proven ability to negotiate payment arrangements and overcome objections
- Strong verbal communication and customer service skills
- Knowledge of automotive finance and delinquency management
- Working knowledge of FDCPA and collection compliance requirements
- Strong organizational skills with attention to detail
- Proficiency in Microsoft Outlook, Excel, and Word
- Ability to work independently while contributing to a team environment
- High School diploma or GED
- Ability to work every other Saturday
- Authorized to work in the United States
- Successfully pass a background check
Responsibilities
- Contact customers regarding past-due auto loan accounts
- Negotiate payment arrangements while maintaining positive customer relationships
- Identify the cause of delinquency and provide appropriate payment solutions
- Meet daily, weekly, and monthly collection and performance goals
- Document all customer interactions accurately within the collection system
- Maintain compliance with company policies, FDCPA guidelines, and applicable state and federal regulations
- Collaborate with teammates and management to achieve department objectives
Benefits
- Medical, Dental, Vision, and Life Insurance
- Short- and Long-Term Disability
- 401(k) with company match
- Paid Time Off and Company Holidays
- Onsite gym access at our Arlington corporate office
- Career growth opportunities with internal promotion paths
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
