Mid-Market Customer Success Manager

Overjet • San Mateo, CA

10d • Hybrid

About The Position

Overjet is the world-leader in dental AI, and thousands of dental providers and insurers rely on their platform to deliver the best possible care. They are looking for talented individuals to join their mission to improve oral health for all. Overjet is a fast-growing company where employees can accelerate their careers. The Customer Success Manager role is responsible for ensuring customers thrive with Overjet’s software platform.

Requirements

• Bachelor’s degree or extensive experience
• 3+ years of experience in customer success in B2B SaaS
• Previous experience with renewals, expansions, and up-sells
• Excellent communication and interpersonal skills
• Strong work ethic and hustle to achieve results in a high-growth startup environment required

Nice To Haves

• Experience in Management Consulting preferred
• Excitement to learn about artificial intelligence, insurance, dentistry, and technology

Responsibilities

• Managing Mid-Market accounts, primarily working with dental office leadership and central office leadership
• Drive client success during the pilot phase, ensuring Overjet wins out above our competition
• Execute the customer success strategy, focusing on high touch points and relationship building with dental offices
• Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team, including but not limited to expansion, usage, and up-sell
• Assist in improving processes around account setup, implementation, training, and ongoing account review to minimize churn and support account expansion
• Plan account expansion initiatives and targeted campaigns for accounts with lower usage
• Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
• Employ the total office concept, ensuring every member of the dental office staff is engaged

Benefits

• Competitive Compensation and Equity
• Hybrid workplace
• 401k plans with a matching program
• Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
• Life and AD+D Insurance
• 8 weeks Paid Parental Leave
• Optional HSA with Employer contribution
• Flexible Time Off and company paid holidays
• Annual Learning and Development Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree