Mid Market Customer Activation Manager | Bill Pay Specialist

Ramp•New York, NY

8d•$142,000 - $216,000•Onsite

About The Position

Mid-Market Bill Pay & Procurement Specialist Customer Activation Managers own the activation and expansion of existing Mid-Market customers using Ramp's Bill Pay and Procurement products. You'll partner with Mid-Market customers (typically companies with 100 to 999 employees and $50M to $100M in annual revenue) to drive adoption of Ramp's AP Automation and Procurement tools across their organization. As a member of this growing team, you'll help shape Ramp's Mid-Market expansion motion for Bill Pay & Procurement and play a direct role in accelerating customer adoption and business impact.

Requirements

Minimum 5 years of experience in customer success, account management, implementations, technical consulting, or product operations in a B2B organization
Bill Pay / AP and/or Accounting implementation experience
Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)
Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds
Strong desire to become a product expert; understanding not just how Ramp works, but why it was built the way it was, and communicating that effectively
Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues
Proven track record of exceeding quota or outperforming key metrics
Ability to anticipate customer needs and position product solutions effectively
Comfort using AI tools to streamline workflows and increase efficiency
High adaptability and comfort in a fast-moving environment

Responsibilities

Become an expert in Ramp's Bill Pay and Procurement capabilities, including integrations, vendor onboarding, approval routing, purchase requests, invoice processing, and policy configuration
Own a book of ~100 Mid-Market expansion opportunities and ensure customers are fully onboarded within 90 days and approximately five calls, with clear objectives, timelines, and action items throughout
Work with customers to deeply understand their current AP and procurement workflows, pain points, and business priorities, tailoring your communication to the audience and connecting Ramp's value to what matters most to them
Develop account strategies to drive product and spend adoption with limited guidance, building relationships across multiple contacts within each account and maintaining thorough SFDC notes
Identify workarounds and resolve blockers independently to keep implementations on track, partnering with Product and Engineering to share targeted feedback and propose solutions
Provide constructive feedback to peers, serve as an onboarding resource for new hires, and identify opportunities to improve team processes and tooling
Use AI tools to streamline workflows, invest in your own development, and bring structured agendas to your 1:1s

Benefits

Flexible PTO
Unlimited AI token usage
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (80 days) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation support to NYC or SF (as needed)
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option