Mid-Market Account Manager

OnTrac

3d•Remote

About The Position

OnTrac is hiring a Middle-Market Account Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Employment Logistics: The Mid-Market Account Manager plays a critical role in supporting existing customers and driving growth by increasing package volume shipped with OnTrac. This is a long-cycle sales role focused on building strong relationships, ensuring exceptional service, and delivering solutions that meet customer needs. Success in this position requires a proactive approach to account management, operational support, and collaboration with internal teams to maximize territory effectiveness. If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply. Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.

Requirements

Bachelor’s degree or equivalent experience
4–8 years of experience in account management or related field
Strong organizational and communication skills
Ability to travel up to 25%

Responsibilities

Drive account growth: Sell OnTrac solutions to existing customers, securing commitment for additional volume and long-term partnerships.
Deliver operational support: Manage daily account activities, ensuring customer expectations and contractual requirements are met.
Collaborate for success: Support the Director of Customer Success through reporting, administrative tasks, and sales initiatives to maximize territory performance.
Engage customers: Prepare and present business reviews, attend trade shows, conferences, and customer meetings to strengthen relationships.
Champion best practices: Apply business development strategies and collaborate with internal teams to enhance customer experience and operational efficiency.