Mid-Market Account Manager-East Coast

OnTrac • Boston, MA

2d • $67,000 - $100,800 • Remote

About The Position

OnTrac is hiring a Mid-Market Account Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. This position may be performed remotely in states where the company is authorized to employ individuals. The Mid-Market Account Manager plays a critical role in supporting existing customers and driving growth by increasing package volume shipped with OnTrac. This is a long-cycle sales role focused on building strong relationships, ensuring exceptional service, and delivering solutions that meet customer needs. Success in this position requires a proactive approach to account management, operational support, and collaboration with internal teams to maximize territory effectiveness.

Requirements

• Bachelor’s degree or equivalent experience
• 4–8 years of experience in account management or related field
• Strong organizational and communication skills
• Ability to travel up to 25%
• It is the responsibility of every position to understand and adhere to the security guidelines outlined in OnTrac’s Acceptable Use policy and to conduct their activities accordingly.

Nice To Haves

• You communicate clearly and professionally, building trust and fostering strong relationships with customers and internal teams.
• You are highly organized and detail-oriented, managing multiple priorities while meeting deadlines in a dynamic environment.
• You demonstrate adaptability and problem-solving skills, addressing customer issues with urgency and precision.
• You are customer-focused, balancing operational needs with strategic growth objectives to deliver exceptional service.
• You hold yourself accountable, acting with integrity and reliability while driving continuous improvement.

Responsibilities

• Drive account growth: Sell OnTrac solutions to existing customers, securing commitment for additional volume and long-term partnerships.
• Deliver operational support: Manage daily account activities, ensuring customer expectations and contractual requirements are met.
• Collaborate for success: Support the Director of Customer Success through reporting, administrative tasks, and sales initiatives to maximize territory performance.
• Engage customers: Prepare and present business reviews, attend trade shows, conferences, and customer meetings to strengthen relationships.
• Champion best practices: Apply business development strategies and collaborate with internal teams to enhance customer experience and operational efficiency.

Benefits

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree