Mid Market Account Manager
About The Position
Segra is searching for a qualified and experienced Mid Market Account Manager to join us in a full-time capacity. The Mid-arket Account Manager (MAM) is responsible for retaining and growing revenue within an existing customer base by building strong relationships, identifying expansion opportunities, and ensuring customer satisfaction. This role carries a new revenue quota and focuses on driving uplift revenue while minimizing churn across assigned accounts. You’ll serve as the primary point of contact for mid-market customers, working closely with internal teams to deliver solutions that meet evolving business needs.
Requirements
- Bachelor’s degree in Sales, Marketing, or related field — or equivalent work experience
- 2+ years of telecommunications or technology sales experience
- Experience selling solutions such as connectivity, cloud, storage, security, or managed services
- Proficiency with Microsoft Office and CRM tools
- Ability to develop strategic account plans aligned to customer needs
- Problem-solving mindset with a focus on customer satisfaction
- Comfortable conducting quarterly business reviews and executive-level conversations
Nice To Haves
- Prior ILEC/CLEC or enterprise-level sales experience preferred
- Experience supporting mid-market and/or enterprise customers is a plus
- Strong communication and relationship-building skills
- Effective time management and organization
Responsibilities
- Grow revenue within an assigned base of existing mid-market customers through upsell and expansion opportunities
- Manage and renew customer contracts to increase retention and reduce churn
- Build proposals using Segra’s full portfolio of connectivity, cloud, and managed services
- Deliver effective sales presentations and quarterly account reviews
- Use CRM tools (Microsoft Dynamics or similar) to manage opportunities, forecasting, and reporting
- Coordinate with Sales Engineering and Customer Care to ensure successful order fulfillment and on-time delivery
- Maintain accurate customer records, contracts, and sales documentation
- Identify and pursue new logo opportunities within the existing customer base
Benefits
- Medical, dental, vision insurance
- Life insurance
- 401(k) match
- Flexible Spending/Health Savings Accounts
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, floating holidays
- Volunteer days, parental leave
- Legal, accidental, hospital indemnity, identify theft, pet insurance
- Programs supporting physical, mental, financial, and social wellness
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
