Mid-Market Account Director - Talent Solutions

LinkedIn • New York, NY

18h • Hybrid

About The Position

LinkedIn is seeking an Account Director to advise Mid-Market customers and help them realize value from LinkedIn Talent and Learning solutions. The role focuses on understanding customer needs, building stakeholder relationships, recommending solutions aligned with customer objectives, and developing growth opportunities while acting as an advocate for customer success. The Account Director is accountable for revenue goals and customer retention, and manages territory and account planning, forecasting, and quota attainment. The position is hybrid, performed from home and a LinkedIn office on select days as determined by team business needs.

Requirements

• At least 4 years of applicable sales experience.
• Strong negotiation and accurate forecasting skills.
• Experience carrying a revenue target and developing strategies that deliver results.
• Excellent communication, negotiation, and forecasting skills.
• Demonstrated ability to find and manage high-level business in an evangelistic sales environment.
• Ability to gather and use data to inform decisions and persuade others.
• Ability to assess business opportunities and understand prospective buyers.
• Ability to orchestrate business closure based on an accurate understanding of prospect needs.
• Ability to include company partners and management team members and position company products against direct and indirect competitors.

Nice To Haves

• Experience with HR software.
• BA/BS degree or equivalent in a related field.
• Experience with SaaS opportunities and the Dynamics/D365 platform.
• Experience selling IT solutions.
• Knowledge of software contract terms and conditions and the ability to create fair transactions.
• Suggested skills: sales prospecting, business case preparation, multithreading, influence at all levels, and active listening.

Responsibilities

• Research customers’ businesses and prepare thoughtful questions and insights before meetings.
• Ask layered, open-ended questions to understand customer objectives and challenges.
• Build relationships with multiple stakeholders across customer organizations.
• Adapt communication style and content for different stakeholders.
• Recommend solutions aligned with customer objectives rather than focusing on products.
• Sell with integrity and drive customer decisions through a shared vision and relevant value propositions.
• Use commercial judgment and business acumen to craft and negotiate commercial agreements.
• Use data and insights to support investment recommendations and address customer objections.
• Proactively mitigate churn risk using a customer-centric approach.
• Confirm and clarify value with customers, adapting strategies as needed to optimize ROI.
• Identify opportunities to increase customer value and drive account growth.
• Apply economic, industry, and company considerations to customer-centric account planning.
• Map key account stakeholders, assess relationship strength, and create outreach strategies.
• Share accountability with colleagues and cross-functional teams for customer success.
• Seek help from colleagues when facing challenges or unknowns.
• Plan territories and accounts, forecast, and pursue quota attainment with discipline.
• Follow best practices with CRM and other sales tools to manage sales and buyer cycles.

Benefits

• Annual performance bonus may be included in the total compensation package.
• Stock may be included in the total compensation package.
• Benefits and/or other applicable incentive compensation plans may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed