MID Account Management Support Specialist

McKesson•Irving, IL

7d•Hybrid

About The Position

The Account Management Support Specialist plays a critical internal support role within the Medically Integrated Dispensing (MID) organization. This position partners closely with MID Account Managers and cross‑functional internal teams to help ensure high‑quality service delivery, operational execution, and issue resolution across assigned accounts. Rather than serving as the primary business owner or customer lead, this role focuses on internal coordination, analysis, and support activities that enable Account Managers to successfully manage customer relationships and achieve strategic and operational objectives. The role acts as a central triage, analytics, and enablement resource, supporting account planning, issue resolution, reporting, and ongoing optimization efforts. This position works collaboratively with Account Managers, Account Executives, Optimization Consultants, Clinical Specialists, Implementation Teams, and GPO partners to support consistent service levels, operational continuity, and business insight delivery.

Requirements

Degree or equivalent and typically requires 4+ years of relevant experience.
4-year undergraduate degree or equivalent professional experience.
Pharmacy operations, workflow, systems, and credentialing processes.
Medically Integrated Dispensing and specialty pharmacy business models.
Payer landscapes, reimbursement dynamics, and industry trends.
Strong analytical and documentation skills to support internal reporting and planning.
Typically requires 4+ years of experience in account management support, pharmacy operations, consulting, analytics, or related roles.
4+ years of experience in pharmacy operations, account support, or related advisory roles.
Strong analytical, organizational, and documentation capabilities.
Experience supporting account planning, improvement initiatives, or performance tracking.
Strong internal communication, follow‑through, and collaboration skills.
Team‑oriented mindset with the ability to operate across matrixed organizations.

Nice To Haves

Community Oncology experience
Certified Pharmacy Technician or equivalent pharmacy experience
Specialty Pharmacy or Community Specialty provider experience.
Experience supporting provider consulting or operational improvement initiatives.
Familiarity with MID technologies, platforms, and workflows.

Responsibilities

Provide ongoing operational, analytical, and coordination support to assigned MID Account Managers.
Support the execution of account strategies, value‑add initiatives, and internal account plans.
Assist with account prioritization, tracking of initiatives, and monitoring progress against defined objectives.
Serve as an internal escalation and triage point for account‑related issues, coordinating resolution across internal teams.
Prepare internal summaries, SOPs, reference materials, and documentation to support account execution.
Track, document, and coordinate resolution of account issues across internal teams through to closure.
Support development and maintenance of internal issue‑tracking and reporting tools.
Help set realistic internal expectations related to timelines, dependencies, and support requirements.
Identify recurring issues or operational gaps and escalate trends with recommended corrective actions.
Monitor and analyze pharmacy and dispensary operational and financial performance metrics.
Support preparation of internal business summaries, ROI analyses, growth projections, and performance trackers.
Maintain awareness of account‑specific contracts, payer dynamics, and GPO structures to support internal decision‑making.
Provide analytical and market insight support related to payers, manufacturers, and competitive dynamics.
Partner with internal teams to support consistent execution, implementation readiness, and optimization activities.
Facilitate internal alignment between Account Managers and supporting teams on priorities, risks, and deliverables.
Support internal knowledge sharing and best‑practice development across the MID organization.
Contribute to process improvement initiatives to enhance account support efficiency and scalability.