Microsoft Endpoint & Workspace ONE Specialist

VLink•Reston, VA

7d•Onsite

About The Position

Our client is seeking an Microsoft Endpoint & Workspace ONE Specialist to support a large-scale enterprise environment within a cloud-first infrastructure. This role is responsible for managing and supporting endpoint devices, mobile platforms, and enterprise mobility solutions while ensuring compliance, security, and operational stability across the environment. The ideal candidate will have experience supporting Apple macOS devices, mobile device management (MDM) platforms such as Omnissa Workspace ONE and Microsoft Intune, and enterprise mobile technologies. Responsibilities include troubleshooting endpoint and mobile device issues, monitoring system performance and compliance, analyzing logs to identify and resolve incidents, and partnering with engineering, security, and compliance teams to maintain endpoint protection standards. The role also requires strong documentation practices, incident management capabilities, and the ability to support change management initiatives in a regulated financial services environment.

Requirements

2+ years of relevant experience
Hands-on experience with Omnissa Workspace ONE and/or Microsoft Intune
Experience supporting and troubleshooting Apple macOS environments
Mobile device management and support for iOS and Android devices
Ability to monitor system performance, compliance status, and operational health
Experience analyzing logs and collaborating with engineering teams to resolve incidents
Understanding of endpoint security controls, policy enforcement, and compliance requirements
Strong troubleshooting and root-cause analysis skills
Experience documenting incidents, resolutions, and operational procedures with attention to detail
Familiarity with IT Service Management (ITSM) processes and change management practices
Experience working in enterprise cloud environments, preferably AWS-based organizations
Knowledge of ServiceNow for incident, problem, and change management processes
Strong written and verbal communication skills

Nice To Haves

Relevant certifications such as Microsoft Intune, Workspace ONE, AWS Cloud Practitioner, or ITIL are a plus
Bachelor's degree in Computer Science, Information Systems, or a related field.

Responsibilities

Managing and supporting endpoint devices, mobile platforms, and enterprise mobility solutions.
Ensuring compliance, security, and operational stability across the environment.
Troubleshooting endpoint and mobile device issues.
Monitoring system performance and compliance.
Analyzing logs to identify and resolve incidents.
Partnering with engineering, security, and compliance teams to maintain endpoint protection standards.
Maintaining strong documentation practices.
Incident management capabilities.
Supporting change management initiatives in a regulated financial services environment.