Desktop Endpoint Specialist

Halvik•Washington, DC

6d•Onsite

About The Position

Halvik is seeking a candidate who will be responsible for designing, deploying, configuring, administering, and supporting enterprise endpoint management solutions. The ideal candidate will have direct experience with Jamf Pro and Apple device management, with supporting experience in Microsoft Intune. This role in on-site in Washington, DC daily M-F.

Requirements

AA/AS degree (or equivalent).
Minimum 6 years of experience supporting endpoint management, enterprise mobility, systems administration, or related enterprise IT environments.
Strong hands-on experience with Jamf Pro server deployment and administration.
Experience installing, configuring, upgrading, and troubleshooting Jamf Pro infrastructure.
Strong knowledge of macOS administration and Apple MDM.
Experience with Apple Business Manager, Automated Device Enrollment, APNs, PreStage Enrollments, configuration profiles, policies, and Smart Groups.
Experience with Bash/shell scripting and endpoint automation.
Knowledge of FileVault, certificates, SSL/TLS, endpoint security, and compliance.
Experience integrating Jamf with Entra ID/Active Directory and SSO/SAML.
Working knowledge of Microsoft Intune and Microsoft endpoint management.
Strong troubleshooting and enterprise endpoint-management experience.
Experience with Jamf Protect and Jamf Connect.
Must be able to obtain and maintain a Public Trust security clearance

Nice To Haves

Jamf Certified Associate, Administrator or Engineer certifications.
Demonstrated success supporting Federal contracts.
Strong technical analysis and troubleshooting capability and skills; ability to escalate complex issues; strong technical documentation skills.
Strong analytical, written, and verbal communication skills, with the ability to translate technical risks and content into terms suitable for executive and government stakeholders.
Ability to work collaboratively with others and contribute to a team environment.

Responsibilities

Design, deploy, configure, and administer Jamf Pro server infrastructure in enterprise environments.
Perform Jamf Pro installation, initial configuration, upgrades, patching, backup, and troubleshooting.
Configure Jamf Pro components including JSS, database, web/application services, APNs, SSL certificates, and integrations.
Configure Apple Business Manager (ABM) and integrate it with Jamf Pro for Automated Device Enrollment (ADE).
Configure and manage PreStage Enrollments, enrollment profiles, configuration profiles, policies, Smart Groups, and Extension Attributes.
Manage macOS, iOS, and iPadOS device enrollment, configuration, compliance, and lifecycle management.
Package, test, deploy, and maintain macOS applications using Jamf Pro.
Create Jamf policies and Bash/shell scripts to automate endpoint configuration and administration.
Manage FileVault encryption, recovery keys, security settings, certificates, and endpoint compliance.
Troubleshoot Jamf enrollment, policy execution, application deployment, configuration profile, certificate, APNs, and connectivity issues.
Perform Jamf Pro upgrades and migrations, including pre-upgrade validation, backups, testing, and post-upgrade verification.
Integrate Jamf with Microsoft Entra ID, Active Directory, SSO/SAML, and enterprise security platforms.
Support Microsoft Intune for Windows and mobile device management, including enrollment, configuration policies, compliance policies, and application deployment.
Support integration/co-management between Jamf Pro and Microsoft Intune where required.
Support endpoint security solutions such as Microsoft Defender, CrowdStrike, and Zscaler.
Monitor endpoint inventory, compliance, application status, and Jamf infrastructure health.
Develop endpoint standards, technical documentation, deployment procedures, and troubleshooting guides.
Work with Security, Network, Infrastructure, and Service Desk teams to resolve complex endpoint issues.
Participate in endpoint migration, device refresh, OS upgrade, and enterprise deployment projects.
Follow enterprise change, incident, problem-management, and security processes.