Microsoft Dynamics BC/NAV Senior Consultant - Customer Support

Western Computer•Oxnard, CA

6d•$110,000 - $140,000•Remote

About The Position

The BC Sr. Consultant plays a large role in assessing customer needs, configuring Dynamics 365 BC to meet those needs, training end-users, and providing ongoing support to ensure optimized performance. The Senior BC Consultant will be instrumental in helping clients maximize the value of their Microsoft Dynamics BC investment while ensuring best-in-class customer service outcomes.

Requirements

7+ years or more experience with Microsoft Dynamics Business Central
5+ years or more experience with Customer Support environments
Strong communication and presentation skills
Ability to work in a high-paced environment and manage multiple projects.
Excellent understanding of Business Central with regard to area of focus.
Dynamics Business Central certifications.
Experience working in a support environment.
Experience interfacing with end-users and gathering business requirements.
Ability to build strong client relationships and articulate how Dynamics BC can add value to their business.
Strong customer support experience required.
Strong organizational and communication skills are required.
Strong understanding and exposure to Microsoft Power Platform.

Responsibilities

Collaborate with Clients: Work directly with our clients’ teams to understand their unique business needs and pain points. Gather requirements to craft solutions to pain points.
System Configuration & Customization: Configure ERP systems with respect to focus area.
Ticket Triage: Work with applicable parties to ensure customer tickets get addressed in a specified amount of time. Ensure cases are updated in a timely manner and customer satisfaction is high.
Client Support and Issue Remediation: Provide dedicated client support for design issues and guide the remediation efforts, with a steadfast commitment to resolving challenges promptly and effectively.
Training & Support: Provide training sessions for client teams to ensure they are comfortable and confident using their new systems. Offer ongoing support to troubleshoot issues, answer questions, and optimize system performance as the business grows. Mentor other consultants and provide knowledge and guidance on best practices.
Stay on the Cutting Edge: Continuously monitor updates and new features in BC and areas of focus. You'll be our go-to expert for the latest and greatest in ERP trends and advancements, always looking for ways to improve our offerings.
Cross-functional Collaboration: Work with other consultants and departments to ensure seamless integration across all business functions.