Microsoft Dynamics 365 Sub practice Lead

Centrilogic•Toronto, ON

About The Position

We are seeking a strategic Microsoft Dynamics 365 Sub practice Lead to scale and grow Centrilogic’s Dynamics 365 business across North America. This role has end-to-end accountability for the growth, profitability, and market expansion of the D365 portfolio, including Finance & Operations, Business Central, and Customer Engagement (CRM). The Sub practice Lead will focus on building a scalable D365 practice, expanding delivery capacity, accelerating pipeline development, and increasing the volume and size of Dynamics 365 transformation projects. This leader will work closely with Sales, Microsoft, and delivery teams to convert opportunities into successful D365 programs and long-term client relationships.

Requirements

Bachelor’s or Master’s degree in business, Technology, or related field.
10+ years of experience in Dynamics 365 ERP/CRM consulting, including senior leadership responsibility.
Demonstrated success scaling a D365 practice or ERP/CRM business line.
Strong background in D365 Finance & Operations, Business Central, and CRM.
Proven ability to grow pipeline, close complex D365 deals, and deliver profitable programs.
Deep understanding of Microsoft Partner ecosystem and enterprise sales cycles.
Experience leading distributed, multi-geo delivery teams.
Executive-level communication, stakeholder management, and commercial acumen.

Nice To Haves

Microsoft Dynamics 365 certifications (Solution Architect or Functional).
Experience building industry-specific D365 solutions or IP.
Familiarity with Power Platform, Azure, and D365 integrations.
Background in industries such as manufacturing, professional services, healthcare, or public sector.

Responsibilities

Own the strategy, growth, and scalability of the Dynamics 365 practice across ERP and CRM.
Build a repeatable, scalable delivery model to support increasing D365 project volume and complexity.
Lead, mentor, and grow a high-performing team of D365 solution architects, consultants, and delivery leaders.
Drive capacity planning, utilization, and skills alignment to support forecasted D365 demand.
Establish governance, delivery standards, and quality metrics across all D365 engagements.
Drive pipeline expansion and deal growth for Dynamics 365 projects in partnership with Sales and Executive leadership.
Actively support and influence pre-sales efforts, including solution strategy, deal shaping, estimations, and executive presentations.
Increase win rates and deal sizes by positioning Centrilogic as a trusted D365 transformation partner.
Identify and launch new D365 offerings, accelerators, and packaged solutions to drive scalable revenue.
Expand D365 opportunities within existing accounts through cross-sell, upsell, and expansion programs.
Own and strengthen the Microsoft Dynamics 365 partner relationship, including co-selling, marketplace offerings, and joint pipeline initiatives.
Stay ahead of Microsoft’s D365 roadmap, licensing changes, and industry solutions to shape go-to-market strategy.
Collaborate with ISVs and partners to extend D365 capabilities and differentiated solutions.
Provide executive oversight for key D365 projects, ensuring successful delivery, client satisfaction, and margin realization.
Serve as a senior escalation point for complex delivery, scope, or commercial challenges.
Champion best practices in business transformation, change management, and D365 adoption.
Ensure delivery excellence as the practice scales across multiple concurrent D365 programs.
Contribute to enterprise-wide growth initiatives within the Enterprise Applications and Cloud practices.
Drive standardization of delivery frameworks, tools, and metrics to support long-term scalability.
Provide thought leadership in Dynamics 365, digital transformation, and ERP/CRM strategy.