Microsoft Dynamics 365 Field Service Support Specialist

OPEX•Moorestown, NJ

1d•$70,000 - $80,000•Onsite

About The Position

OPEX Corporation is looking for a Microsoft Dynamics 365 Field Service Support Specialist to work at our World Headquarters in Moorestown, NJ. We are looking for a dedicated and detail-oriented person to join our dynamic team. We are seeking a Microsoft Dynamics 365 Field Service Support Specialist to support, maintain, and enhance our Dynamics environment. This role blends functional support, light development, and troubleshooting across Field Service workflows, making it ideal for someone who understands both business processes and web technologies. The ideal candidate will be responsible for developing, troubleshooting and supporting Office 365 Power Automate apps, plus a variety of in-house software applications. This role requires a strong understanding of software systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users. The Application Support Specialist will work closely with development teams, IT staff, and end-users to ensure that applications are running smoothly and efficiently. Key responsibilities include diagnosing and resolving application issues, performing regular system maintenance, and providing user training and support. The successful candidate will have a background in IT or a related field, with experience in application support, system administration, or software development. This role offers the opportunity to work in a fast-paced environment with a focus on continuous improvement and innovation. If you are passionate about technology and enjoy helping others, we encourage you to apply.

Requirements

2+ years of experience with Microsoft Dynamics 365 (CRM / CE preferred)
Hands-on experience with Dynamics Field Service module is preferred but not required.
Strong troubleshooting and support experience
Familiarity with Power Platform (Power Apps, Power Automate) and basic SQL or data querying
Experience with web technologies such as, PHP, JavaScript, HTML/CSS and REST APIs
Understanding of system integrations and data flows
Strong customer service skills.
Excellent written and verbal communication skills.
Ability to learn new technologies quickly.
Bachelor's degree in Information Technology, Computer Science, or a related field.
2+ years of experience in application support or a similar role.
Strong understanding of software systems and troubleshooting techniques.
Excellent problem-solving and analytical skills.
Ability to communicate effectively with both technical and non-technical users.
Experience with system administration and maintenance.
Familiarity with database management and SQL.
Familiarity with PHP and C#.
Experience with Visual Studio or Dreamweaver.
Knowledge of scripting languages such as Python or PowerShell.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Attention to detail and a commitment to quality.
Ability to handle multiple tasks and prioritize effectively.
Knowledge of cybersecurity best practices.

Nice To Haves

Experience supporting mobile workforce or service operations
Microsoft Dynamics certifications (MB-240 or similar)
Background in ERP/CRM implementations or system administration
Exposure to Azure, integrations, or middleware tools

Responsibilities

Work with our implementation team to migrate from our current service system
Provide day-to-day support for Microsoft Dynamics 365, with a focus on Field Service
Troubleshoot and resolve user issues related to work orders, scheduling, mobile app usage, and integrations
Configure and maintain Dynamics entities, forms, workflows, and business rules
Collaborate with internal teams to gather requirements and implement improvements
Assist with integrations (Power Platform, APIs, or third-party tools)
Perform basic customizations using JavaScript, Power Platform, or web technologies
Create documentation and provide end-user training when needed
Design, Develop and support Office 365 power automate apps.
Diagnose and resolve application issues in a timely manner.
Provide technical support to end-users via phone, email, and chat.
Collaborate with development teams to identify and fix software bugs.
Perform regular system maintenance and updates.
Monitor application performance and troubleshoot issues as they arise.
Document support activities and maintain accurate records.
Provide user training and create support documentation.
Assist with the deployment of new applications and updates.
Analyze and report on application performance metrics.
Develop and implement best practices for application support.
Stay up-to-date with the latest industry trends and technologies.
Assist with the development and testing of new software features.
Provide feedback to development teams to improve application functionality.
Ensure compliance with company policies and procedures.
Manage user accounts and permissions.
Perform root cause analysis for recurring issues.
Contribute to continuous improvement initiatives.