Microsoft Dynamics 365 - Customer Experience Developer (Remote)
About The Position
RTX, the world's largest aerospace and defense company, is seeking a highly skilled Microsoft Dynamics 365 Customer Experience Developer for its Pratt & Whitney Digital Technology team. This remote position involves envisioning, documenting, and implementing solutions using Microsoft Dynamics 365 Customer Engagement (CE) to support P&W's operational goals. The role requires translating customer requirements into solution designs and implementing them using Digital Technology Standard Work. The ideal candidate will be able to articulate and solve complex technical problems and effectively communicate with both technical and business stakeholders.
Requirements
- Bachelor’s degree in computer science, Management Information System, Information Technology, or related technical field and 8+ years of hands-on experience developing and configuring Microsoft Dynamics 365 Customer Engagement (CE); OR an Advanced degree in computer science, Information Technology, Data Science, or a related technical field and 5+ years of hands-on experience developing and configuring Microsoft Dynamics 365 Customer Engagement (CE).
- U.S. citizenship is required.
- JavaScript, C#.NET, VB.NET and/or ASP.NET platforms.
- Dynamics 365 CRM, PowerPlatform, SQL, SharePoint Online.
- DevOps and version-controlled solutions (Visual Studio, Jira, GitHub, CRM SDK).
- Experience with web API.
- Management of ETL tool to migrate data between environments (e.g., SSIS, KingswaySoft).
- PowerBI or fundamentals of other data visualization solutions.
- Demonstrated ability to pick up unfamiliar technology with ease.
- Effective communication in technical to business alignments.
- Compile customer data into easily digestible interactive diagrams and reports.
Responsibilities
- Envision and document infrastructure and system design specifications via architecture design diagrams, entity relationship diagrams, wireframes, and other visual documentation.
- Clearly articulate and solve problems related to system and environmental limitations.
- Partner with customers to identify, deploy, and support packaged and custom-developed solutions.
- Translate customer requirements into a solution design.
- Implement solutions using Digital Technology Standard Work.
Benefits
- medical
- dental
- vision
- life insurance
- short-term disability
- long-term disability
- 401(k) match
- flexible spending accounts
- flexible work schedules
- employee assistance program
- Employee Scholar Program
- parental leave
- paid time off
- holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
