Microsoft Dynamics 365 Contact Center Developer
Staffworxs•Atlanta, GA
•Hybrid
About The Position
At Staffworxs, we don't just connect talent — we power transformation. Headquartered in Frisco, TX, with teams in Bengaluru and Hyderabad, we combine global reach with deep expertise. Our Digital & Data Analytics practice drives growth and innovation for some of the world's top brands, who continue to retain us as their trusted partner. If you're ready to make an impact, you're in the right place.
Requirements
- Microsoft Dynamics 365 Customer Service / Contact Center solutions
- Omnichannel customer-service capabilities across voice, chat, messaging, and digital channels
- Routing, queues, agent experiences, workstreams, SLAs, and case-management processes
- Dataverse, Power Apps, Power Automate, JavaScript/TypeScript, C#/.NET and APIs
- Integrations with enterprise applications and contact-center platforms
- Automation and AI-assisted customer-service capabilities
- Integrations using REST APIs, web services, Azure services, or equivalent integration technologies
- Coding, unit testing, debugging, deployment, production support, and performance optimization
- CI/CD and DevOps processes for contact-center applications
- Collaboration with business, product, architecture and IT teams
- Scalability, availability, security and reliability for customer-facing contact-center systems
Responsibilities
- Design, develop, configure, and support Microsoft Dynamics 365 Customer Service / Contact Center solutions.
- Develop omnichannel customer-service capabilities across voice, chat, messaging, and digital channels.
- Configure routing, queues, agent experiences, workstreams, SLAs, and case-management processes.
- Build customizations using Dataverse, Power Apps, Power Automate, JavaScript/TypeScript, C#/.NET and APIs.
- Integrate Dynamics 365 with enterprise applications and contact-center platforms.
- Implement automation and AI-assisted customer-service capabilities.
- Develop and maintain integrations using REST APIs, web services, Azure services, or equivalent integration technologies.
- Perform coding, unit testing, debugging, deployment, production support, and performance optimization.
- Build/support CI/CD and DevOps processes for contact-center applications.
- Collaborate with business, product, architecture and IT teams to translate requirements into technical solutions.
- Ensure scalability, availability, security and reliability for customer-facing contact-center systems.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
