Senior Microsoft 365 Systems Engineer

Cynet Systems • Baltimore, MD

1d

About The Position

We are seeking a Senior Microsoft 365 Systems Engineer with expert knowledge of Microsoft 365 products and solutions. This role involves developing and implementing new solutions in the E-mail collaboration space, participating in projects, developing automations, and troubleshooting complex issues. The ideal candidate will have hands-on experience with Single Sign-on, M365 Copilot, Azure AD Sync, e-mail filtering, Microsoft Purview, and collaboration tool security. Scripting expertise with PowerShell and MS Graph is essential, as is the ability to resolve Level 3 incidents and mentor junior staff.

Requirements

• Expert knowledge of Microsoft 365 products and solutions.
• Hands-on experience in configuring Single Sign-on for SaaS & Hybrid applications.
• Expertise in M365 Copilot deployment and support.
• Experience managing directory sync into Azure AD and deep knowledge of Azure AD Sync for Federation, authentication, SSO, and directory sync with Azure AD.
• Deep knowledge of e-mail filtering tools such as Cisco IronPort.
• Expertise in Microsoft Purview and Collaboration tool Security.
• Expert knowledge with scripting tools such as PowerShell & MS Graph.
• Ability to troubleshoot and resolve Level 3 incidents.
• Experience securing both on-prem and cloud-based e-mail and collaboration services.
• Bachelor's degree in computer science or related field.
• 2+ years of experience designing and implementing on-prem and cloud-based e-mail and collaboration solutions.
• 8+ years of experience in managing the Exchange & Microsoft 365 platform services in a hybrid environment.
• Excellent verbal and written communication skills.
• An equivalent combination of education and experience.
• If degree is unrelated to IT, then specialty IT experience is required.

Nice To Haves

• Previous IT work lead experience is preferred.
• Previous IT experience in government is preferred.
• Advanced technical credentials may be substituted for six months of experience or education.
• Multiple certifications may receive additional credit towards education/experience.
• Certifications in this field are a plus.

Responsibilities

• Develop and implement new solutions in the E-mail collaboration space using best practices and industry standard methodologies.
• Participate in various projects impacting the E-mail collaboration space.
• Develop automations for routine tasks and special projects.
• Develop and implement various integrations between applications/processes that need to work with the E-mail collaboration environment.
• Interface with internal and external stakeholders to obtain buy-in to ideas, solutions or projects.
• Develop and present relevant KPI's and/or reports to senior leadership on a regular basis.
• Develop and review documentation of systems and processes.
• Troubleshoot issues in Outlook configuration, Calendar delegations, shared mailbox access issues post-migration, Autodiscover issues, Email tracking, Meeting errors, Schedule delay delivery, Email restoration, online-archive, etc.
• Troubleshoot Teams issues - Queries on Sites/Channels, Apps integration, Site restorations, Teams/Channel permissions, Teams calendar issues, etc.
• Manage e-mail archive solutions such as Quest Archive Manager.
• Handle client escalation / priority issues.
• Mentor junior staff in technical proficiencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior