Microsoft 365 Collaboration Operations Engineer
VLink•Lafayette, LA
•$100,000•Onsite
About The Position
Candidate will have hands-on experience supporting Microsoft 365 collaboration technologies in a large enterprise environment and possess a strong operational mindset focused on service reliability, automation, and process improvement. Responsibilities include managing escalations, performing root cause analysis, supporting production changes, maintaining operational documentation, and contributing to service stability and performance initiatives.
Requirements
- 2+ years of Microsoft 365 engineering experience
- Strong experience supporting Microsoft 365 collaboration platforms, including Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, and Office applications
- Solid understanding of incident management, problem management, and service request processes
- Hands-on experience with ServiceNow or similar ITSM/ticketing platforms
- Ability to perform root cause analysis and drive issues through to resolution
- Experience monitoring platform health, performance metrics, and operational dashboards
- Knowledge of enterprise monitoring and alerting tools
- Strong troubleshooting skills across Microsoft 365 collaboration services
- Excellent verbal and written communication skills
- Ability to collaborate effectively with cross-functional technical and business teams
- Strong ownership, accountability, and attention to detail
Nice To Haves
- Relevant certifications are helpful, such as: Microsoft 365 Certified: Administrator or Collaboration-related certifications
- ITIL Foundation
- AWS Cloud Practitioner or AWS Associate-level certification
- Experience supporting enterprise collaboration environments is strongly preferred
Responsibilities
- Managing escalations
- Performing root cause analysis
- Supporting production changes
- Maintaining operational documentation
- Contributing to service stability and performance initiatives
- Providing L3 operational support in a large-scale enterprise environment
- Supporting production deployments, changes, and release activities
- Creating and maintaining technical documentation, knowledge articles, and operational procedures
- Identifying trends and producing operational reports
Benefits
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan
- Share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and Well-being programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
