Microsoft 365 Administrator / Information Technologist II

MSU Internal Job Postings Details • East Lansing, MI

4d • Hybrid

About The Position

The MSU Messaging and Collaboration team is seeking a Collaboration Technologies Specialist to design, operate, and support enterprise‑scale communication and collaboration services serving more than 100,000 MSU customers. The team delivers secure, reliable, and highly available collaboration platforms that support the University’s teaching, research, and outreach missions. This position will be hybrid, with an onsite expectation of 2 days per week. The ideal candidate will excel in a virtual environment where collaboration, mentorship, and team cohesion occur through tools like Microsoft Teams, while also thriving in a self-directed, independent work environment.

Requirements

• Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program with coursework in an information technology specialization related to the area of employment.
• Three to five years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed.
• An equivalent combination of education and experience.

Nice To Haves

• 3 years of hands-on experience working with Microsoft PowerShell, the Office 365 Admin Center, Microsoft Active Directory and/or Microsoft Azure Active Directory.
• 3 years of experience providing IT support to a large IT environment with some of that support being collaboration technologies like Microsoft 365, Teams, and/or SharePoint.
• Microsoft Certified Solutions Expert (MCSE) or other certifications that enhance a role as a systems administrator.
• Experience focusing on large or complex Enterprise class infrastructures requiring creative and complex solutions.
• Experience providing IT solutions within a large academic environment.
• Interest and curiosity to learn new technologies.

Responsibilities

• Providing advanced technical support for Microsoft‑based collaboration services by analyzing, troubleshooting, and resolving complex issues and ensuring timely, high‑quality request fulfillment.
• Triaging and routing time‑sensitive collaboration incidents, defining problem scope, setting customer expectations, and implementing effective solutions, escalating as appropriate.
• Partnering closely with distributed IT teams to maintain system reliability and optimize service delivery across the university environment.
• Supporting and troubleshooting Microsoft 365 collaboration technologies including Exchange, Teams, SharePoint, OneDrive, shared mailboxes, and distribution groups.
• Applying strong analytical and creative problem‑solving skills to address complex technical and user‑experience challenges, while communicating clearly and professionally with customers and IT partners.
• Documenting work and contributing to service documentation, training materials, and knowledgebase content that support continuous service improvement.

Benefits

• health care, prescription, and dental coverage
• a base retirement program with a University matching contribution
• basic life insurance
• educational benefits including a course fee courtesy program and educational assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees