Microcomputer Technician

City of Hartford•Ct 06103, CT

About The Position

This position is within the Metropolitan Hartford Information Services department. Under direct supervision, the Microcomputer Technician provides front-line IT technical support and troubleshooting for City of Hartford and Hartford Public Schools end users. The role responds to requests and problems involving computer equipment, Microsoft Windows-based software, and related peripherals; uses diagnostic tools to identify and resolve hardware and software issues; and installs, integrates, and maintains desktop computers, printers, mobile devices, applications, and peripherals. The technician may research and recommend alternative hardware or software solutions and may assist with LAN and wireless network connectivity installations and configurations in accordance with established upgrade schedules. The position also supports and maintains mobile computer devices used in City vehicles, interfaces with vendors, IT staff, and end users, and maintains service-request and equipment-inventory records. Additional related duties may be assigned. This is a CHPEA union position with 40 hours of work per week. Work is performed primarily in an interior office environment, with travel to remote sites potentially required. The role may require work beyond normal hours during emergencies. Applicants must meet one of the following qualification pathways: a bachelor’s degree in a relevant field and one year of recent help desk or desktop support experience; an associate degree in a relevant field and three years of recent experience; or a high school diploma or GED, current CompTIA A+ certification, and five years of recent experience. A valid driver’s license is required. Those hired must obtain CompTIA A+ certification within nine months if not already held and maintain it, and must obtain and maintain any additional certifications required by applicable criminal justice information policies. A degree or transcript must be submitted with the application. Selected candidates must pass a physical examination, drug and alcohol screening, and background check, and must serve a probationary period of three to twelve months.

Requirements

Meet one of these education and experience pathways: bachelor’s degree with major coursework in Information Systems, Computer Science, or Information Technology and one year of help desk or desktop support experience obtained within the last eight years; associate degree in one of those fields and three years of such experience within the last eight years; or high school diploma or GED, valid CompTIA A+ certification, and five years of such experience within the last eight years.
Possess and maintain a valid driver’s license.
Obtain CompTIA A+ certification within nine months of hire if not already certified, and keep it current while employed in this classification.
Obtain and maintain any additional certifications required under State and Federal criminal justice information policies and procedures.
Knowledge of personal computers, related software applications, network components and applications, computer operating systems including Microsoft/Mac operating systems and iOS, microcomputer equipment and diagnostic tools, information systems, network environments, and IT systems analysis, design, and development.
Ability to analyze technical problems and derive effective and efficient solutions; install, maintain, customize, and operate personal computers, operating systems, network components, and printers; learn new systems and equipment; establish effective working relationships; meet deadlines; communicate orally and in writing; work independently with minimal supervision; and manage time in a high-pressure environment.
Submit a copy of a degree or transcript with the application when applicable; applications must include required documentation.
If selected, pass a physical examination administered by a City physician, drug and alcohol screening, and a background check.
If appointed, serve a probationary period of three to twelve months.
Ability to routinely lift and move up to 40 pounds and to frequently walk, stoop, bend, and reach.
Ability to work beyond normal hours in emergency situations and promptly handle multiple demands.

Nice To Haves

CompTIA Network+ certification.
Experience upgrading and installing hardware, operating systems, application software, and firmware.
Experience with Mobile Data Terminals and broadband modems.
Experience with data communication systems.
Experience with software diagnostic tools.
Experience working in a Public Safety environment.
Hartford residency is preferred.

Responsibilities

Provide front-line IT technical support and troubleshoot technical requests and problems for City of Hartford and Hartford Public Schools end users.
Use diagnostic tools to identify, repair, and resolve microcomputer hardware and software application issues.
Install, integrate, and maintain desktop computers, printers, mobile devices, software applications, and related peripherals.
Diagnose and resolve PC hardware and software issues involving Microsoft Windows or other operating systems as required.
Research and recommend alternative software and hardware solutions when needed.
Install new software applications or make changes to existing applications.
Configure and install new PC equipment, or modify and repair existing equipment, integrating it with the domain network as needed.
Configure, install, repair, or rebuild peripheral equipment, including multiple-monitor configurations, printers, scanners, and multifunction devices.
Assist with installation and configuration of LAN and wireless network connectivity in line with established hardware and software upgrade schedules.
Provide technical support and maintenance for mobile computer devices used in City vehicles.
Interface with hardware and software vendors, IT staff, and end users.
Maintain records of user service requests and inventories of end-user equipment, and prepare related reports and correspondence.
Meet project deadlines, communicate effectively, work independently with minimal supervision, and respond promptly and professionally to emergency situations.