Microbiology Operations Coordinator, Evenings/Night Shift

Ochsner Clinic Foundation•New Orleans, LA

12d•Onsite

About The Position

This job assumes responsibility for and leads the daily operations of all Venipuncture personnel and processes within the department. Schedules, staffs, monitors, and evaluates the effectiveness of work activities; maintains good peer relationships, and assures a quality product is delivered; provides leadership and coordinates the resources of the assigned area to achieve quality customer satisfaction; and implements policies and procedures required for success. Supervises initiatives to improve processes, maximize efficiency, and serve internal and external customers.

Requirements

High School diploma or equivalent
7 years experience in a healthcare-related field
Must have computer skills and dexterity required for data entry and retrieval of patient information.
Must be proficient with Windows-style applications and keyboard.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Excellent decision-making and delegation skills.

Nice To Haves

Leadership experience.

Responsibilities

Leads the work activities of the phlebotomy group.
Resolves customer service concerns by implementing service recovery initiatives.
Assists in building and fostering a customer service culture within the department by implementing new customer service vehicles that enhance patient satisfaction.
Assists in the orientation and training of new employees.
Offers ongoing assistance and instruction to all employees in the venipuncture group.
Assists other employees and/or assumes their job duties when needed.
Provides feedback to the supervisor on staff job performance.
Assures timely response to priority venipuncture requests and that staffing coverage is adequate for all shifts and positions through the venipuncture area.
Works with supervisor to control man-hours and supply costs.
Communicates effectively with nursing personnel, department directors, employees and other key personnel.
Maintains a clean and safe environment.
Assures compliance with all Infection Control Policies and Procedures, CAP guidelines and the department Safety Manual.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.