Micro Market Field Specialist

NEXCOM•Washington, DC

10h•Remote

About The Position

Plans, coordinates, and supervises the Micro Market setup and identification of new locations for CONUS and OCONUS. Responsible for oversight to ensure corporate policies and procedures are adhered to and maximum utilization of services provided by the Micro Market, both Exchange operated or contracted. The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required. Works under the direction and supervision of Headquarters. Ensures adherence and implementation of policies, procedures, and objectives as outlined by headquarters. Operates independently, within established policies, procedures, and regulations. Refers unusual or complex problems to manager with recommendations for solutions. Work is reviewed in terms of objectives met and efficiency in meeting operating goals.

Requirements

Must be able to pass appropriate background checks needed for the specific area of responsibility (e.g. Federal, DOD, Security Clearance, etc.).
Must be able to lift a minimum of 40 pounds repetitively.
Must be able to stand, stoop, and reach on consistent bases repetitively.
Must be able to travel a minimum of 75%.
Requires a total of 7 years of any combination of General Experience and Specialized Experience.
GENERAL EXPERIENCE: Three years' experience gained in administrative, merchandising, technical, operational or other responsible work, which enabled the applicant to gain knowledge of merchandising, procurement, and operational practices in the store/field, vending or procurement facility; skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.
OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year of related academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a four-year bachelor's degree for three years of general experience.
SPECIALIZED EXPERIENCE: Four years of responsible experience which provided a background in any of the following: services; merchandising; procurement; operations; vending; maintenance of equipment; inventory levels; customer service; maintaining effective sanitation, security, and safety measures, and exempt or nonexempt supervisory experience; or similar work which demonstrated the knowledge, skills, and abilities required of the operational area.

Responsibilities

Work with District teams to identify new micro market opportunities, access feasibility of the location, ensure all proper paperwork is completed and processed within the designated timeline.
Travel to locations to access sights and collect information on each potential micro market.
Maintain records of micro markets in all six project stages from ideation to merchandising.
Manage internet install process from identification of internet vendors, understanding of the type of internet needed, and how the internet will be installed to ensure all regulations are being followed. Ensure the means of the data line installation meets the approval of the Command.
Ensure requisitions for internet are processed and collaborate with Code K on contractual guidelines.
Collaborate with Code B to ensure timelines are accurate.
Work in collaboration with all Micro Market HQ team members to ensure the corporate vision of the program is executed at field level.
Inspects micro markets to ensure they are maintained in accordance with sanitation regulations and properly filled and serviced. Works to ensure all Micro Market Managers and associates are trained on the proper corporate micro market processes and procedures.
Provides recommendations for improvements on service levels, cleanliness, and merchandising to field micro market managers and associates.
Works in conjunction with the HQ Micro Market team to coordinate and execute micro market setups.
Responsible for the opening of new micro markets to include but not inclusive of, merchandising of all product, setup of equipment and fixtures, setup of visual signage, inventory, and set up of the payment kiosk.
Will be responsible to ensure all micro market managers and associates are adhering to the corporate standards, and policies of the Micro Market, and are trained on all aspects of the micro market, to include customer service, setup of new customer accounts, using the hand held for servicing products, inventory, waste, etc.
All training and execution of micro market setups will require being able to demonstrate in real time, processes and procedures.
Able to troubleshoot equipment repairs to assist field micro market managers and associates with resolutions.
Maintains current knowledge of the vending industry including operational procedures, industry trends, equipment, products and legislation; makes recommendations for improvement in equipment and types of product lines to be carried in the Micro Market.
Able to present the micro market concept in front of senior leaders such as DVP’s, GM’s, and Base CO’s.
Understand MOU/MOA regulations to include the Randolph Sheppard Act, and NEXCOM’s regulations and requirements.
Collaborate, and effectively communicate with Code’s B, K, N and OC to ensure quick resolution of questions.
Responsible for the preparation of appropriate micro market reports monthly, to ensure financial data is available for senior leadership.
Responsible for communicating, training, and execution of new and existing initiatives.
Responsible for the financial review of micro markets, identify areas of risk, and provide solutions to improve the overall micro market profitability.
Assist with reviewing product assortment, and providing recommendations based on financial and customer demographic information.
Responsible for creating a schedule and implementation of regular resets for existing micro markets.
Will be required to travel to micro markets within CONUS and OCONUS.
Performs other related duties as assigned.