Micro-Computer Support Technician (MCST)
About The Position
This position contributes to the successful implementation of the District’s Technology Plan. The Micro-Computer Support Technician (MCST) will manage District Office Inventory, work with other Technicians on building inventory, and coordinate rollouts of new equipment. Responsibilities include basic troubleshooting of devices such as Chromebooks, iPads, PCs, and printers, resolving hardware and software problems for end users remotely and on-site, and handling device repairs and/or warranty repairs. The role also involves providing support documentation and training for team members, answering Technology Helpdesk calls, entering and updating work orders, and providing coverage in buildings when necessary. The position requires taking initiative to identify and present creative solutions for department needs and performing other tasks as directed by the Superintendent of Schools or their designee.
Requirements
- Basic IT knowledge of Windows/Chrome environments.
- Communicates clearly.
- Ability to work well with others.
- Possesses logical reasoning and sound judgment.
- Shows initiative and resourcefulness.
- Physical condition is commensurate with the demands of the position.
- Good organizational skills.
- Self-directed.
- Flexible and willingness to keep up with and learn changes in technology and standard procedures.
Responsibilities
- Contributes to the successful implementation of the District’s Technology Plan.
- Manages District Office Inventory.
- Works with other Technicians on building inventory and coordinates roll outs of new equipment.
- Basic troubleshooting of devices (Chromebooks, iPads, PCs, printers, etc).
- Resolves hardware and software problems with end users both remotely and on-site.
- Device repairs and/or warranty repairs with follow through.
- Provides support documentation for team members and training.
- Answers Technology Helpdesk, enters and updates work orders.
- Provides coverage in buildings when necessary.
- Takes initiative to identify and present creative solutions for department needs.
- Performs other tasks and assumes other responsibilities as directed by the Superintendent of Schools or his/her designee.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
