Michigan Claim Support Assistant I

AAA-The Auto Club Group•Detroit, MI

8d•$18 - $21•Hybrid

About The Position

Join a fast-paced Claims team where your work directly impacts the customer experience during some of their most important moments. In this role, you'll leverage your problem-solving skills and attention to detail to support claim operations, coordinate Total Loss processes, and connect with customers to provide timely solutions and guidance. Working across multiple systems and business areas, you'll play a key role in keeping claims moving efficiently while building valuable industry knowledge and experience in a collaborative environment.

Requirements

High School Diploma or equivalent OR One year of experience in processing, customer service or business administration
Experience in: Working with P.C. software applications
Maintaining accurate files and records
Identification, investigation, and resolution of problems
Processing transactions and posting to appropriate accounts
Organizing and prioritize multiple tasks
Communicating effectively (oral and written)
Using basic math skills
Using automated processing and computer systems
Performing data entry duties
Knowledge of: Data processing techniques
Techniques used to audit data
Business processing procedures
Skills and Ability to: Successfully complete General Claims Training
Gather data and prepare reports
Compose routine correspondence including letters and memos

Nice To Haves

Effective communication skills both oral and written
One or more years of customer service experience
Call center or queue calling experience a plus
Experience working within an insurance or claims processing environment a plus
Knowledge of: Claim processing functions
Claim processing system
Claim processing policy and procedures

Responsibilities

Provide support to the Claim department by completing intermediate level tasks that require an understanding of claim or business functions and processes and the organization and workflow for one or more claim lines of business and multiple claim systems.
Review and interpret facts in a claim-oriented context to assign claims based on pre-established business rules.
Receive inbound and make outbound customer phone calls to resolve claims needs.
Resolve assignment conflicts and issues as needed.
Communicate effectively with others in a work environment and with the public.
May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessary.
Process Total Loss paperwork including information on towing and storage expenses, submitting title procurement referrals to our vendor, and setting up vehicle movement from current location to salvage vendor for inspection.

Benefits

Paid Time Off (PTO)
Paid Holidays
Mental health day
Floating holidays
Volunteer day
Parental leave
Bereavement leave
Jury duty leave
Military leave
Medical plans with multiple coverage options, including HSA eligibility
Prescription drug coverage
Dental and vision benefits
Employee Assistance Program (confidential support services)
Company-paid basic life insurance
Optional supplemental life insurance and dependent coverage
Short-term and long-term disability coverage
Critical illness, accident, and pet insurance options
401(k) plan
Company match of 50% paid on employee contributions up to 6% of pay
Additional company contribution of 4% of pay each pay day into your account
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options
Tuition assistance (up to $5,250 annually; 80% covered by ACG)
Professional certification support with 100% reimbursement for eligible programs
Opportunities for career development and advancement
Complimentary AAA membership with roadside assistance and travel discounts
Adoption assistance program