Michigan Claim Support Assistant II

Auto Club Group•Detroit, MI

3d•Hybrid

About The Position

Join our Claims team in a role where your analytical skills, attention to detail, and problem-solving abilities make a direct impact on the customer experience and the financial integrity of our claims operations. As a claims operations professional, you'll take ownership of complex payment and reconciliation processes, resolve challenging issues, and serve as a trusted resource for teammates while helping ensure accurate, timely claim outcomes. If you enjoy working independently, collaborating across teams, and contributing to continuous operational excellence, this role offers an opportunity to make a meaningful difference every day.

Requirements

High School Diploma or equivalent OR Three years of experience in processing, customer service or business administration
A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.
Working with P.C. software applications
Maintaining accurate files and records
Identification, investigation, and resolution of complex problems
Processing transactions and posting to appropriate accounts
Organizing and prioritizing multiple tasks
Communicating effectively (oral and written)
Using automated processing and computer systems
Gathering data and preparing reports
Auditing records, products, and computer files
Compose routine correspondence including letters and memos
Knowledge of Claim processing functions
Knowledge of Claim processing system
Knowledge of Claim processing policy and procedures
Knowledge of Data processing techniques
Knowledge of Techniques used to audit data
Successfully complete General Claims Training

Nice To Haves

The ability to multi-task various assignments at once
Keen attention to details
Excellent communication skills both oral and written
1+ years of customer service experience
The ability to work independently
Banking experience preferred
The ability to work within a team environment
Excellent technical skills
Data entry experience

Responsibilities

Process paperwork for outgoing checks
Investigate stop pay requests for accuracy
Accurately allocate funds to correct coverage in the appropriate Claim system
Review checks and attempt to resolve prior to release of funds to the state for all claim systems, including redeposit funds to claim systems/accounts to avoid improper esheatment
Review and research activity associated with positive pay processes
Research incoming checks for proper allocation and process deposits including balancing accounts and resolving allocation issues
Balance and reconcile all claim deposits

Benefits

PTO, paid sick leave
Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program (confidential support services).
Company-paid basic life insurance.
Optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan to support long-term financial goals.
3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day.
Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance (up to $5,250 annually; 80% covered by ACG).
Professional certification support with 100% reimbursement for eligible programs.
Opportunities for career development and advancement.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
Annual company bonus incentive.