MiCAL 988 Crisis Specialist

Common Ground • Pontiac, MI

7d • Remote

About The Position

The MiCAL Crisis Specialist is a remote position focused on providing crisis support to individuals. The role involves helping people move from crisis to hope by assisting those experiencing various crises, including suicide, substance use, human trafficking, and mental illness. The ideal candidate is self-driven, dedicated, and disciplined to work from home while serving those in need.

Requirements

• High School Diploma or GED equivalent
• Minimum 1 year of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space

Responsibilities

• Provide crisis support to 988 callers
• Login to helpline applications
• Respond to incoming calls of varying crisis nature
• Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
• Employ de-escalation techniques to assist callers in crisis
• Take Michigan calls from the National Suicide Prevention helpline and 988 helpline
• Coordinate with EMS or police to complete active rescue as needed
• Document each encounter while in-call
• Conduct follow-up calls to ensure successful access to services
• Collaborate with Shift Supervisor and other MiCAL staff to provide or receive support
• Maintain high level confidentiality while performing all duties
• Fulfill any additional duties as assigned
• Uphold strict confidentiality in all tasks performed

Benefits

• 100-hour Crisis Intervention training
• Opportunity for professional growth
• Team oriented environment
• An organizational culture of mental and behavioral health support for all
• Generous Paid Time Off
• Shift premiums
• Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc.)
• Competitive wages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED