MiCAL 988 Crisis Specialist

Common Ground•Pontiac, MI

2d•Remote

About The Position

The ideal MiCAL Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply! Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Requirements

High School Diploma or GED equivalent
Minimum 1 year of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
At-home high speed internet on a private network
A private, HIPAA compliant, dedicated office space

Nice To Haves

100-hour Crisis Intervention training

Responsibilities

Provide crisis support to 988 callers
Login to helpline applications
Respond to incoming calls of varying crisis nature
Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
Employ de-escalation techniques to assist callers in crisis
Take Michigan calls from the National Suicide Prevention helpline and 988 helpline
Coordinate with EMS or police to complete active rescue as needed
Document each encounter while in-call
Conduct follow-up calls to ensure successful access to services
Collaborate with Shift Supervisor and other MiCAL staff to provide or receive support
Maintain high level confidentiality while performing all duties
Fulfill any additional duties as assigned - Uphold strict confidentiality in all tasks performed