MI Tri-Share Engagement Specialist - Updated

Heart of West MI United Way • Grand Rapids, MI

1d • Remote

About The Position

For more than 100 years, Heart of West Michigan United Way has been dedicated to strengthening our local communities and driving lasting change. With a regional touch in Allegan, Kent, and Ottawa counties we're here, always listening and ready to respond. Working together with our neighbors, we're strengthening local resilience and advancing financial security, health, youth opportunity, and community resiliency to build a thriving community for all. The MI Tri-Share Child Care Program helps working families access affordable, licensed child care by splitting costs equally-33.3% paid by the employer, 33.3% by the employee, and 33.3% by the State of Michigan. This innovative model supports workforce recruitment, retention, and economic stability for Michigan families while strengthening communities statewide. As the MI Tri-Share Engagement Specialist, you will play a key role in maintaining program integrity by managing eligibility data, monitoring records, and supporting stakeholders through clear, accurate communication.

Requirements

• High school diploma or equivalent (required)
• Minimum of 3 years of customer service experience
• Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, OneDrive)
• Strong verbal and written communication skills
• Ability to accurately enter and manage data in database systems
• High level of problem solving, prioritization, and analytical skills
• Attention to detail with a commitment to accuracy and confidentiality
• Ability to build and maintain positive working relationships with a diverse population
• Self motivated, accountable, and comfortable working in a team based remote work environment

Nice To Haves

• Are naturally detail oriented and notice inconsistencies or errors quickly
• Enjoy working in systems, databases, and structured processes
• Are comfortable learning and navigating technical platforms and workflows
• Can balance customer service with data accuracy and compliance requirements
• Take ownership of your work and value precision in everything you do
• Are confident communicating complex information clearly and correctly

Responsibilities

• Managing ongoing inbound and outbound communication with program participants, employers, and partners
• Verifying eligibility information and ensuring data is entered accurately and consistently across systems
• Reviewing records, identifying discrepancies, and making corrections when needed
• Collecting, validating, and documenting required information to support eligibility and payment processes
• Monitoring engagement and participation data and supporting reporting efforts
• Using multiple systems and tools to track activity, document outcomes, and support program operations
• Collaborating with internal team members to ensure processes are followed and improved as needed
• Supporting additional initiatives and projects that require strong organizational and analytical skills

Benefits

• Medical, Dental and Vision Insurance
• 401(k) plan with employer match
• Employer paid group Life/AD&D and Long-term Disability
• Flexible Spending Account or Health Savings Account
• A generous PTO plan that includes Personal/Sick time, Vacation time, and Paid Holidays
• Pine Rest Employer Assistance Program for ALL household members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees