MI Tri-Share Engagement Specialist
About The Position
Are you passionate about customer service and making a meaningful impact? Do you enjoy building relationships, solving problems, and supporting families and employers in navigating important benefits? If you thrive in a fast‑paced, mission‑driven environment and are comfortable working remotely while staying highly engaged with stakeholders, this role may be for you. As the MI Tri-Share Engagement Specialist, you will play a critical role in ensuring a smooth, positive experience for employees, employers, and partners participating in the MI Tri-Share and MI Care-Share Programs.
Requirements
- High school diploma or equivalent (required)
- Minimum of 3 years of customer service experience
- Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, OneDrive)
- Strong verbal and written communication skills
- Ability to accurately enter and manage data in database systems
- High level of problem‑solving, prioritization, and analytical skills
- Attention to detail with a commitment to accuracy and confidentiality
- Ability to build and maintain positive working relationships with a diverse population
- Self‑motivated, accountable, and comfortable working in a team‑based remote work environment
- Ability to work for extended periods at a computer, including repetitive typing and wrist movement
- Ability to operate standard office equipment
- Occasional lifting of up to 20 pounds
- Regular sitting, standing, walking, reaching, talking, and hearing
- Ability to manage moderate stress related to deadlines
- Extended screen time which may cause mental or visual fatigue
- Less than 10% travel required
- Must be able to work remotely with reliable internet access and a quiet, professional workspace for phone calls
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
Responsibilities
- Handling day‑to‑day inbound and outbound communication via phone, email, and text with all MI Tri-Share stakeholders
- Providing high‑quality customer service and timely responses to participant inquiries
- Actively listening to stakeholder needs and offering helpful, accurate program information
- Verifying eligibility information and processing transactions with a high level of accuracy
- Collecting required documentation and making corrections to records as needed
- Monitoring, tracking, and reporting on engagement activities
- Collaborating cross‑functionally with internal team members in a remote or hybrid environment
- Supporting additional projects and duties as assigned
Benefits
- Medical, Dental and Vision Insurance
- 401(k) plan with employer match
- Employer paid group Life/AD&D and Long-term Disability
- Flexible Spending Account or Health Savings Account
- A generous PTO plan that includes Personal/Sick time, Vacation time, and Paid Holidays
- Pine Rest Employer Assistance Program for ALL household members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
