MHS Maintenance Supervisor II

Island Palm Communities•Honolulu, HI

About The Position

The Field Supervisor is primarily responsible for assisting with the overall operation of the maintenance either the service call functions and preventive maintenance program or the Change of Occupancy Maintenance (COM) teams. Perform the oversight of General Maintenance Associates, Technicians and/or specialists. Responsible for ensuring the team members in the field complete COM and service request work in accordance with time and quality expectations.

Requirements

High School diploma or GED required
3 -5 years previous work-related experience
Must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy
Must be able to comprehend and converse in English to communicate effectively with organization staff, clients and families
Able to communicate clearly and effectively in writing with internal and external customers
Able to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use in varied situations
Able to work collaboratively in small teams to improve the operations of immediate work group
Provide a high level of customer service and staff training to meet customer service standards and expectations. Resolves service issues in the area(s) of responsibility in a timely and respectful manner

Nice To Haves

vocational or technical training preferred
Carpentry, painting, plumbing, electric, HVAC or appliance certification preferred
1 year previous supervisory experience preferred

Responsibilities

Day to day oversight of maintenance team members: Maintain a close and highly responsive relationship to the day-to-day activities of the technicians, subcontractors, and residential service coordinators to facilitate the service and COM requirements for the location assigned. Adjust technician’s schedules as needed to complete all work requests in a timely manner. Develop and support technicians. Assist in the coordination of technician training, truck stock inventories, vacation planning, and company meetings.
May be responsible for duties of Maintenance Technicians, Service Order Coordinators, COM coordinators and other Field Supervisors in their absence or as required.
Quality Control Activities and Subcontractor verification: Perform Quality Control checks for service request process for technician and subcontracted work to ensure time and quality expectations are met. Perform Quality Control checks throughout the COM process for technician and subcontracted work to ensure time and quality expectations are met.
Service Order Coordination or COM Coordination: Service Order Coordination includes investigation resident complaints and resolve when possible and coordinating subcontractor work and schedule specialty work to be performed outside of the normal appointment system. COM Coordination includes scope and identify tasks required for COM including estimating time and cost to complete repairs, coordinating contractor work.

Benefits

Generous time off policies (including 11 paid holidays, generous Accrued Time Off increasing with years of service, paid sick time, annual day of service, and floating holiday)
401(k) plan with a company match
Various comprehensive Medical, Dental, & Vision plan options for you and your family
Flexible Spending Account and Dependent Care Flexible Spending Account
Long Term Disability, Basic Term Life and AD&D, optional supplemental life insurance
Tuition Reimbursement program and continuous training and development opportunities
Wellness program (group challenges, seminars, gym membership reimbursement)
Employee Assistance Program
Employee Discount Programs
Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families