MHA Graduate Program Coordinator

Appalachian State University • Boone, NC

22h • Remote

About The Position

The Appalachian State University online Master of Health Administration (MHA) program educates and prepares working health care managers and administrative professionals to provide competent leadership in their organizations and communities. This three-quarter-time Program Coordinator will be hired to support the marketing, recruitment, and administrative functions of this program. At least 60% of the position focuses on engaging in and being uniquely supportive of student success, retention, and coordination of academic-supportive activities.

Requirements

• Bachelor’s degree in health care administration, business administration, or a related area with at least 2 years of related professional experience.
• Must understand and be committed to working with people of all types in a professional manner.
• Must be comfortable with online technologies (including familiarity with student information systems) and proficient in MS Office products including, but not limited to, Word, Excel, and PowerPoint; academic and database platforms, and digital social media applications.
• Possess working knowledge of marketing.
• Ability to communicate clearly, concisely and accurately.
• Understand and apply appropriately university policy as well as the complex rules and guidelines of SACS, CAHME, UNC GA with regard to distance education activity.
• Ability to work under pressure in a fast-paced environment.
• Ability to use judgment and discretion.
• Effective relationship building with health care professionals.
• Ability to prioritize competing tasks.
• Good organization and time management.

Nice To Haves

• Master’s degree in health care management and administration, business administration, or related area.

Responsibilities

• Manage marketing, outreach, and recruitment activities for the Master of Health Administration Program to support enrollment growth and applicant quality goals.
• Participate in Health Care Career events to represent MHA program as assigned.
• Lead and coordinate recruitment events, information sessions, career fairs, and regional outreach activities; supports development and execution of the program’s marketing plan.
• Coordinate with the Graduate School on recruitment events and information sessions.
• Coordinate with the Graduate School on recruitment initiatives, responds to applicant inquiries, and oversees timely communication throughout the admissions process.
• Serve as a primary resource for prospective students by explaining admission requirements, and providing guidance on curriculum, prerequisites, application and enrollment processes.
• Participate in applicant review and selection process for admissions to the program.
• Work with the Program Director to plan and coordinate program events including student orientation sessions, annual student meetings, and advisory board meetings; manages event logistics and communications.
• Support prospective and enrolled students by troubleshooting administrative, admission, registration, and program-related issues, and connecting students with appropriate university resources.
• Provide academic advising to enrolled students to ensure compliance with program, college, and university academic requirements.
• Compile and monitor projected and actual student credit-hour production, enrollment trends, student outcomes and other operational metrics to support strategic planning, decision-making and continuous quality improvement.
• Maintains applicant, student, and program administrative records.
• Leads program communications with internal and external stakeholders through social media, newsletters, announcements, and other outreach channels.
• Provide input for policies and procedures including the graduate student handbook that ensure effective management of the Program.
• Maintain regular communication with the Graduate Program Director and Department Chair regarding administrative or student developments or concerns.
• Monthly reporting on program tuition differential budget.
• Option to teach 1 graduate level course per year including Foundations of the US Health Care System.

What This Job Offers

• Career Level: Mid Level