Mgr-Technology Delivery

Ameriprise Financial Services, LLC•Charlotte, NC

About The Position

Provide technical expertise and leadership to a team dedicated to hardware/software/network technologies design and build activities (may be comprised of internal and/or vendor/contractor resources). Ensure activities are completed, validated, align with architectural objectives and requirements, and successfully deploy into the production environment. Provide mentorship to team ensuring optimization of designs/solutions. Champion standard processes and procedures. Provide troubleshooting for development and test environment issues.

Requirements

Bachelors degree in Computer Science, Engineering, related field, or equivalent relevant work experience.
5-7 years of experience of progressive scope/impact/responsibility (including both hands-on and leadership roles) working with technologies.
Proven track record for delivering varying initiatives and driving execution
Demonstrated experience and success in influencing, leading, and coaching without direct leadership responsibility.
Demonstrated reasoning and troubleshooting skills.

Nice To Haves

Proven ability to communicate and articulate technical information across various organizational levels.
Experience working in geo-dispersed team environment.
Ability to negotiate or persuade others in moderately complex situations.
Knowledge of broker-dealer compliance regulations.

Responsibilities

Provide technical expertise and leadership to a team of highly technical employees.
Develop and maintain a high performing team through effective hiring, vendor partner management, coaching and performance management.
Foster a collaborative, success-oriented team environment where resources are empowered and accountable.
Provide work direction, delegation, and prioritization to team.
Ensure compliance with company's policies, processes and procedures.
Work in partnership with leadership and team members (vendors/contractors and direct reports as applicable) to deliver robust technical solutions, ensuring that service level commitments and project time lines are maintained.
Ensure successful project design, configuration, performance, implementation and outstanding service delivery.
Oversee the technical correctness and completeness of artifacts/documentation associated with engineering designs; pro-actively identify and resolve issues/problems.
Verify that build activities are complete per the approved engineering diagrams.
Redirect build activities as necessary.
Oversee the hand-off of design solutions and confirm testing and validation are executed prior to the final release of new and upgraded technologies.
Influence the continuous improvement of processes, policies and best practices to optimize performance and availability of technologies.
Drive and develop consistent technical build, implementation and support processes.
Verify designs are validated and adhere to defined standards.
Ensure ongoing improvements align with standard process/service management principles and technology Systems Development Life Cycle (SDLC) methods.
Evaluate, troubleshoot and participate in root-cause analysis of development and test environment issues within technical area of expertise.
Once corrective action is identified, lead respective team to implement changes/improvements in designs/builds as necessary to prevent recurrence.
Define, track and measure overall department performance and metrics.
Complete and distribute reports, models, status updates, statistics, etc., to technology leadership as required.
Provide proper escalation to leadership for issues/problems as necessary.
Participate in the organization's strategic and financial planning process.
Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business.
Effectively present the value proposition of business appropriate emerging technologies to technology leadership.