MGR - PATIENT EXPERIENCE

UHS•Riverside, CA

About The Position

Under the direction of the Director of Patient Engagement, this role is responsible for the active on-going coordination of patient services throughout the medical group. The position interprets and supports the philosophies and policies of the Patient/Clinical Department to all personnel. The company, Riverside Medical Clinic, has been serving the community since 1935 with a mission to provide comprehensive multi-specialty medical services. They emphasize quality healthcare and transforming the delivery of healthcare, aiming to be the best place to work, practice medicine, and receive care.

Requirements

High school diploma or general education degree (GED) required.
Minimum of five (5) years medical group office experience including insurance billing and coding.
Five (5) years previous supervisory experience required.
Current California Driver’s License and BLS certification required.

Nice To Haves

Some college preferred.
HMO experience preferred.

Responsibilities

Support and cooperate with all other departments to ensure good communication for continuity of patient care.
Continuously evaluate and improve the systems, procedures, and methods used in accomplishing departmental workflow. Assist with Patient Care Service activities when necessary.
Promote good public, medical groups, and inter-departmental personnel relations.
Prepare reports. Establish work procedures, prepare work schedules, and expedite workflow.
Direct and assist staff in conflict resolution and act as an information resource.
Monitor use of supplies and equipment to avoid waste. Order and approve supplies as needed.
Maintain employee attendance records. Verify employee time sheets, and submit time sheets to payroll.
Assist and prepare annual employee performance evaluations.
Act as liaison between providers, staff, and customers.
Assume responsibility for initiating a pleasant, patient-oriented atmosphere by displaying a professional attitude through performance, appearance, and demeanor.
Orient and train new employees. Maintain and develop skill levels of current employees. Provide written and oral instruction.
Conducts staff meetings; employee safety training is completed every quarter and assures all employees receive proper training.
Site inspections and OSHA log are maintained yearly in designated areas.
Supervise staff in areas of employee relations, recruitment, hire, coach and termination.
Attend unemployment hearing with Human Resources if requested.
Assume line staff responsibilities on an as needed basis.
Assist in preparation of budgets.
Responsible for managing all areas of Patient Services as designated.