Mgr, Operations

Aflac, Incorporated • Farmington, CT

1d • $90,000 - $120,000 • Remote

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Requirements

• Broad knowledge of managerial financial and budgeting concepts, operating principles, and methodologies applicable to division and client relationship management; a high degree of skill in applying this knowledge to the analysis and resolution of very complex or sensitive problems, client relationship management, and in applying new developments and methodologies
• Knowledge of employee relations to conduct and deal with employee issues in a proactive Manner
• Demonstrated ability to apply operations management and business process re-engineering tools and techniques to a wide variety of business techniques
• Strong personal computer skills with experience in Windows-based software; experience using Microsoft Outlook or a similar e-mail system software
• Broad knowledge of project management methodology
• Broad knowledge of change management or industrial/organizational design
• Broad knowledge of process redesign methodology applications to include the development of current, interim, and future state models
• Bachelor's Degree In business, finance, or a related field
• 5+ years of professional, related work experience
• 4+ years in a supervisory/managerial capacity leading diverse work groups
• Or an equivalent combination of education and experience

Nice To Haves

• Experience in the insurance industry

Responsibilities

• Manages the daily operations of the business unit; manages employees and operations of the business unit at the functional level; gathers and analyzes data and reports that pertain to the overall operation of the business unit; develops tactical plans summarizing trends and outlining action plans to address issues; assists in strategic and tactical operational plans to ensure achievement of company and departmental goals; performs independent review of problem situations; develops solutions and implements actions to resolve problems and ensure customer satisfaction; reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality; coordinates overall workflow of the business unit, and ensures that workflow processes facilitate effective and efficient use of corporate resources and enhance customer satisfaction
• Coordinates and monitors training efforts to ensure that necessary education tools are provided to employees; identifies and communicates training needs and schedules with training department; projects staffing requirements for the business unit; guides supervisors in coaching and counseling employees
• Mentors and develops supervisors in their understanding of the overall business, management of complex tasks, and effective development and leadership of their staff; directs supervisors in the effective use of resources to meet departmental goals; prepares and delivers performance evaluations; conducts skill set assessments of team members and implements developmental plans to promote growth; coordinates employee development and incentive initiatives
• Identifies need for change in the operation due to various compliance and regulatory issues; assesses and manages risk and implements the necessary changes within the department to mitigate or eliminate known risks
• Identifies, analyzes, and monitors business technology requirements and enhancement possibilities; recommends viable technological solutions, modifications, and applications; takes a leadership role in managing assigned projects; evaluates recommended projects to determine cost, benefits, and feasibility, and prepares recommendations for implementation; maintains level of expertise in the area of industry best practices to ensure strategic direction and brand is supported
• Coordinates with other managers to ensure proper allocation of resources to meet departmental/divisional goals; promotes teamwork and effective communication within department/division
• Establishes and maintains effective working relationships with internal Aflac departments and/or field force, serves as the primary point of contact for escalated customer service issues
• Performs other related duties as required

Benefits

• medical
• dental
• vision coverage
• prescription drug coverage
• health care flexible spending
• dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• annual bonuses
• opportunity to purchase company stock
• 11 paid holidays
• up to 20 days PTO to be used for any reason
• state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
• other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
• adoption and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager