Risk Management - Manager - Operational Risk Management

Golden 1 Credit Union•Sacramento, CA

1d•Hybrid

About The Position

Golden 1 Credit Union is among the top credit unions in the country, operating as a member-owned, not-for-profit cooperative guided by the philosophy of “people helping people.” The organization is committed to empowering its members and uplifting communities to create a more equitable and financially inclusive California, welcoming all who embrace its Core Values. The Manager of Operational Risk Management leads and oversees operational risk management programs, serving as a hands-on manager who actively supports risk identification, assessment, mitigation, monitoring, and reporting across the organization. This role requires a strategic, collaborative, and hands-on risk management leader with a high degree of initiative, self-starting capability, strong regulatory expertise, analytical rigor, and people leadership skills. The manager works directly with their team and partners with internal and external stakeholders to strengthen control environments, support regulatory compliance, and foster a culture of risk awareness and continuous improvement.

Requirements

Bachelor’s Degree in business, finance, accounting, risk management, or related discipline
7+ years of operational risk management in a financial institution required
3+ years direct supervisory or management level experience, is required

Responsibilities

Coordinate and manage ORM activities, calendars, and cycles across multiple risk processes, ensuring alignment and consistency between RCSAs, process risk assessments, new product/service risk assessments, issue management activities, etc.
Ensure the accuracy and completeness of operational risk data and documentation, including risk assessments, issues, and supporting evidence used for management reporting, regulatory reviews, and audits.
Manage the risk and control self-assessment (RCSA) process ensuring assessments are completed timely, accurately, and consistently including root cause analysis, assessment of risks, and provide recommendations for resolution.
Manage the new product/service risk assessment process to ensure risks associated with new activities are effectively measured, monitored, and controlled.
Manage the process risk assessment processes ensuring assessments are completed timely, accurately, and consistently.
Facilitate development of business or process risk assessments, in conjunction with the business unit owners, as needed.
Oversee issues management processes for operational risk issues identified through operational risk methods (i.e., RCSAs, process risk assessments, etc.).
Perform ongoing review and quality assurance of ORM outputs, ensuring assessments, issues, and reporting meet established standards, methodologies, and documentation requirements.
Analyze operational risk trends and themes across assessments, issues, etc. to identify emerging risks, recurring control gaps, and areas requiring management attention.
Provide advisory services, education and training to leaders and business units across the organization.
Independently facilitate or lead stakeholder meetings and management briefings on relevant issues, risks or trends associated with operational risks.
Tactfully yet assertively challenge assumptions and perspectives on operational risk throughout the organization.
Recommend improvements to policies, procedures, and practices to reduce costs, improve internal controls and/or drive efficiencies.
Coordinate with leadership to maintain risk assessments, operational loss events, issues and other relevant risk information for management reporting and record keeping.
Provide key inputs to risk committee materials, including creating and updating risk management reports and presentations on the evaluation of program effectiveness, level and direction of risks, key and emerging risks, and status of previously identified risk and control issues.
Build productive partnerships and trust with cross-functional subject matter experts (e.g., Legal, Compliance, Information Technology, Information Security, and Finance, among others), leadership and business functions across the enterprise.
Manage a team of individual contributors, including balancing workloads, monitoring timeliness of deliverables, and managing efficiency of the department and staff.
Foster an environment where employees can grow in relevant knowledge and experience.
Provide ongoing coaching and mentoring to strengthen employee knowledge, develop critical skills, and expand practical experience.
Recruit and develop talent; manage an organization that keeps resources productively engaged in moving the business forward.
Maintain an ever-growing knowledge of operational risk and industry trends, best practices and techniques that can be practically applied at Golden 1.
Perform other duties as required to support the Risk Management department and the Credit Union.
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.