Mgr Network Operations - Satellite Teleport
About The Position
The Manager Teleport Operations oversees all operations of Lumen’s Vyvx teleport and headend facilities and leads satellite and teleport personnel in delivering video broadcast and satellite services. The role ensures that equipment, procedures, and facility performance meet or exceed customer expectations. It resolves real-time operational issues, directs onsite teleport personnel, and coordinates with Vyvx Video Services and satellite vendor technical operations centers. The position manages the teleport and six personnel. This is an onsite position at Lumen’s Atlanta, Georgia office. Relocation is not available. Responsibilities also include satellite system design and integration, customer relationship management, facility availability and maintenance, safety and regulatory compliance, staff training, operational reporting, budgets, and service activation and delivery.
Requirements
- At least 8 years of experience with telecommunications services, satellite teleport management, and telecommunications licensing requirements.
- Knowledge of earth-station antenna and facility design and subsystems.
- Leadership skills, integrity, motivation, and excellent people skills.
- Operational focus, attention to detail, consistency, and a structured approach.
Nice To Haves
- Bachelor’s degree preferred.
- Expertise in RF power systems and uplink/downlink standards and best practices.
Responsibilities
- Provide leadership, mentoring, and support to teleport and operations personnel.
- Design, implement, and integrate satellite systems into facility architecture, and remotely manage operations.
- Manage customer relationships and ensure exceptional service for teleport and satellite customers.
- Oversee service performance and facility activities, including service provisioning, maintenance, repair, and equipment operation, to maximize teleport availability.
- Oversee facility systems maintenance and engineering, including power, HVAC, generators, UPS, fire suppression, and security systems.
- Ensure personnel are trained and follow company safety policies and procedures; maintain compliance with safety, security, OSHA, RF safety, health, and regulatory requirements.
- Analyze service and equipment problems, document and publish root-cause reports, and coordinate with upstream and downstream parties to manage irregularities and reduce discrepancies.
- Train teleport personnel on company policies, operational best practices and procedures, and equipment repair and maintenance.
- Manage organizational performance and OPEX and CAPEX budgets, and assist with creating, capturing, and reporting operational metrics, training programs, and preventive maintenance programs.
- Assist with and oversee service activation and delivery to Vyvx customers in accordance with service-level agreements and provisioning processes.
- Report deviations in service availability and potential risks to revenue or facility support to executive leadership.
Benefits
- Comprehensive package of health, life, and voluntary lifestyle benefits, plus other wellbeing perks.
- Bonus structure that may include short-term incentives, long-term incentives, and/or sales compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
