Mgr Metering

NiSource•Gary, IN

5d•$113,500 - $170,300

About The Position

Leads the Metering department in managing all applicable related field operations work and resources and supports administrative activities. Ensures effective prioritizing and assignment of all metering related work requests and all related pertinent information to safely deliver compliance and exceptional customer service.

Requirements

3 + years of utility field operations experience
Prior 3 + supervisory experience in utility field operations
Demonstrated ability to work collaboratively with peers
Ability to facilitate consensus
Excellent oral and written communication skills
Working knowledge of PC applications
Demonstrated sense of urgency, commitment, follow through and execution
Time management skills
Ability to draw accurate conclusions from quantitative information and make sound decisions
Ability to properly coordinate and manage multiple tasks.
Good supervisory and leadership skills.
Organizational and communication skills.
Customer oriented.
Understanding electric and gas theory and field work practices.
Working knowledge of computers and NIPSCO operating systems, such as CIS
Proven ability to make rational decisions under pressure
Meter data analysis and performance monitoring.
KPI development and tracking.
Root cause analysis of metering and billing issues.
Proficiency with: AMI Systems
Proficiency with: Meter Data Management Systems (MDMS)
Proficiency with: SAP or Maximo
Proficiency with: GIS
Proficiency with: Microsoft Excel
Proficiency with: Power BI
Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.

Nice To Haves

Bachelor's Degree
5+ years of leadership experience
5+ years of operations experience
Extensive distribution operations and /or engineering experience
Expert knowledge of commercial and industrial revenue metering systems
Understanding of transformer-rated metering (CT/PT installations)
Advanced Metering Infrastructure (AMI) and meter communications expertise
Meter testing, calibration, and troubleshooting oversight
Knowledge of meter data management systems and interval data analysis
Ability to review and approve metering designs for complex customer installations.

Responsibilities

Makes sound decisions based on customer satisfaction, economic value, and safety of field personnel.
Evaluates field personnel performance. Provide recognition for good performance and corrective coaching and corrective action/discipline for unacceptable performance.
Manages the effective scheduling and oversight of a mobile workforce
Strategy development to deliver the corporate vision and fulfill the Operating Model
Communication to field operations management on key strategic and operational matters
Identification, implementation and use of enabling technology for managing work
Directs team members to prioritize and assign orders to assure all commitments are met
Champions consistency and collaboration throughout Operations
Provides effective communication, motivation, guidance, training and knowledge to the team members
Manages toward aggressive financial and departmental targets
Develops and implements plans to ensure elevated customer satisfaction levels
Analyzes various systems for resource optimization
Budgets management and adherence
Oversees Electric Metering department and function
Oversees the installation, removing and testing of electronic control or electronic demand
Coaches staff for proper work performance with respect to productivity, safety and quality to meet and exceed customer satisfaction.
Directs problem solving in the field with respect to system operational difficulties.
Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.