Mgr-Merchandising Operations Pro Selling-Vendor Engagement and Support
About The Position
Your Impact The Mgr-Merchandising Operations owns oversight and execution for work and projects within a key functional area of Merchandising Operations. The manager leads a team of individual contributors that executes the processes and projects within a functional area. The manager will coordinate with other leaders in Merchandising Operations on projects and helps to identify and resolve issues impacting their primary customer. Key functional areas include Vendor/Item Onboarding, Reporting, Operational Services, Vendor Compliance, Product Content, Data Governance and Tech Enablement. Responsibilities may vary based on the area of work. What You Will Do Analytics- Influencer - assist with defining the segmentation. Define the solution reporting/capabilities required. Work with DACI/IT. Building Relationships- Encourage cross functional partnership; high degree of acceptance, recognition, trust and influence with others; ability to reach a win/win; proactively network stakeholders. Communication-Review, adjust, and approve communications in partnership with the Merchandising Communication team. Directly liaisons with stakeholders of areas they support. Issue Resolution-Handles medium to high complexity issues and drives issue resolution and root cause analysis. Training/Development-Ensures training is completed for direct reports. Motivates and drives their development. Technology development – Collaboration on technology product solutions of requirements, adoption and communication Reporting- Executing requirements and expectations on KPI's by segment. Reaching out/making connections with teams what is being seen with the data (influence the news). Process Improvement-Drives process improvement and streamlining, along with root cause analysis. Monitors status of processes. Technology Requirements- Gather customer data ; prioritizes; customer data; partnership with tech/stakeholders. Project Management- Gather customer data; input at enterprise level; prioritizes; customer data; partnership with tech/stakeholders Merchandising & Vendor Engagement- Ensures positive engagement at the highest level; influence into segmentation; trusted partner (merchant & vendor). Face to the customer. Business Alignment-Focused on relationship with GMM, Store Merchandising VPs. Provides input and operational metrics that influence the Merchandising roadmap Maintains and refines intake and work assignment tools to ensure first time response resolution and smooth end user experience
Requirements
- Bachelor’s degree Business, Accounting, Finance, Economics, or related field or equivalent years of experience in lieu of education requirement, if applicable
- 5 Years Relevant business experience
- 3 Years Leadership Experience
- 5 Years General Work Experience
- Experience in structuring and writing formal documents, developing and delivering group presentations, project planning, and/or cross-functional collaboration
Nice To Haves
- Master’s degree Business or related field
Responsibilities
- Analytics- Influencer - assist with defining the segmentation. Define the solution reporting/capabilities required. Work with DACI/IT.
- Building Relationships- Encourage cross functional partnership; high degree of acceptance, recognition, trust and influence with others; ability to reach a win/win; proactively network stakeholders.
- Communication-Review, adjust, and approve communications in partnership with the Merchandising Communication team. Directly liaisons with stakeholders of areas they support.
- Issue Resolution-Handles medium to high complexity issues and drives issue resolution and root cause analysis.
- Training/Development-Ensures training is completed for direct reports. Motivates and drives their development.
- Technology development – Collaboration on technology product solutions of requirements, adoption and communication
- Reporting- Executing requirements and expectations on KPI's by segment. Reaching out/making connections with teams what is being seen with the data (influence the news).
- Process Improvement-Drives process improvement and streamlining, along with root cause analysis. Monitors status of processes.
- Technology Requirements- Gather customer data ; prioritizes; customer data; partnership with tech/stakeholders.
- Project Management- Gather customer data; input at enterprise level; prioritizes; customer data; partnership with tech/stakeholders
- Merchandising & Vendor Engagement- Ensures positive engagement at the highest level; influence into segmentation; trusted partner (merchant & vendor). Face to the customer.
- Business Alignment-Focused on relationship with GMM, Store Merchandising VPs. Provides input and operational metrics that influence the Merchandising roadmap Maintains and refines intake and work assignment tools to ensure first time response resolution and smooth end user experience
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
