Mgr - Vendor Receivables

Brown Medicine • Providence, RI

6d • $80,669 - $133,111 • Onsite

About The Position

The Hospital Receivables Vendor Manager is responsible for overseeing the relationships and performance of third-party vendors who are engaged in the management and collection of hospital receivables. This role ensures that all vendor activities align with hospital policies, compliance requirements, and revenue cycle objectives to optimize cash flow, reduce bad debt, and enhance overall financial performance. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

Requirements

• Bachelor’s degree in Business Administration, Finance, Healthcare Administration, or a related field (preferred).
• 5+ years of experience in hospital revenue cycle management, accounts receivable, or vendor management.
• Strong knowledge of healthcare receivables processes, regulations, and best practices.
• Proven ability to manage vendor relationships and negotiate contracts.
• Excellent analytical, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite and hospital information systems.
• Strong organizational and project management abilities.
• Ability to analyze data, identify trends, and drive process improvements.
• Detail-oriented with a high level of accuracy and integrity.
• Effective problem-solving and decision-making skills.
• Capability to work independently and collaboratively within cross-functional teams.

Nice To Haves

• Certification in Healthcare Financial Management (e.g., HFMA) is a plus.

Responsibilities

• Vendor Oversight: Manage and evaluate the performance of external receivables vendors, and other contracted partners.
• Contract Management: Negotiate, review, and maintain contracts with receivables vendors, ensuring service level agreements (SLAs) and compliance standards are met.
• Performance Monitoring: Track vendor performance metrics such as recovery rates, days in accounts receivable, and customer service quality. Conduct regular review meetings with vendors to assess results and address issues.
• Compliance & Audit: Ensure vendor activities comply with federal and state regulations (e.g., HIPAA, FDCPA), hospital policies, and patient privacy requirements. Participate in audits and implement corrective actions as needed.
• Process Improvement: Identify and implement process improvements to increase efficiency and effectiveness in receivables management.
• Reporting: Prepare and present regular reports on vendor performance, receivables status, and key trends to hospital leadership.
• Issue Resolution: Serve as the primary point of contact for vendor-related escalations, disputes, or service issues. Facilitate resolution in a timely and professional manner.
• Stakeholder Collaboration: Work closely with internal teams such as Patient Financial Services, Revenue Cycle, Compliance, and IT to ensure alignment and support for vendor activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees