Mgr, Lrng & Org Dev

Smurfit Westrock•Dallas, TX

1d•Onsite

About The Position

The Operations Learning Experience Lead designs, develops, and deploys learning experiences for salaried and hourly Operations teams in Smurfit Westrock’s Consumer Division across North America, including Canada. The role combines technical skill-building, instructional design, and facilitation to support team performance and engagement. Based in Dallas, Texas, it also serves as lead support and coordinator for the Regional Learning Center in Dallas. The position partners with operations teams and internal learning and development professionals to identify needs, deliver training, support career training and leadership development programs, and use learning data to improve programs. The role requires willingness to travel up to 30–40% across North America.

Requirements

3–5 years of experience in learning and development or operations training roles.
Bachelor’s degree required.
Proven experience in training facilitation and instructional design.
Strong communication, collaboration, and project management skills.
Willingness to travel up to 30–40% across North America.
3–5 years of learning and development experience, including ADDIE design, learning and development technology or design tools, facilitation, on-the-job training, and implementing and measuring learning and development systems, frameworks, or processes.
Knowledge of learning management systems.
Proficiency with Microsoft Office tools, including Teams, Word, Excel, Outlook, PowerPoint, and Forms.
Facilitation and presentation skills.
Influencing and effective communication skills.
Business partnership and problem-solving skills.
Ability to work on the floor in a heavy manufacturing environment to document and teach critical work processes.
Growth- and results-oriented approach, with a focus on continuous improvement.
Ability to support implementation of new processes and learning technologies to bring training into the flow of work.
Strong interpersonal awareness and accountability.
Ability to build relationships, influence teams, share best practices, and develop effective training for operations teams.
Strong decision-making and problem-solving skills, including knowing when to seek input and working toward consensus.

Nice To Haves

Experience in consumer-focused industries.
Industry knowledge or experience in manufacturing or operations.
Preferred degree focus areas include learning and development, instructional design, human resources, business, communications, or project management.

Responsibilities

Design and deliver learning solutions aligned with operations team needs.
Facilitate in-person and virtual training, including technical skill-building, job- and role-based certification, and leadership development.
Support deployment of Professional Career Training and Leadership Development programs.
Partner with operations departments to identify learning needs and priorities.
Collaborate with internal learning and development professionals to ensure consistency and alignment across initiatives.
Serve as lead support and coordinator for the Regional Learning Center in Dallas, Texas.
Use learning management system platforms to assign, track, and report training completion and learner engagement.
Monitor and report learning metrics, including completion rates, retention, and learner satisfaction.
Improve learning programs based on feedback and performance data.