Mgr III, Professional Services - AMZ10451692

Amazon • Dallas, TX

1d • Onsite

About The Position

This position is for a Mgr III, Professional Services role within Amazon Web Services (AWS). The role involves leading, coaching, and growing a team of technically skilled Cloud Architects to ensure enterprise customer success on AWS. Key responsibilities include collaborating with various AWS departments and executive management, improving operational practices, driving customer transformation activities, and ensuring successful delivery of solutions. The role requires making impactful recommendations, developing technical direction and future state architecture for clients, and fostering strong customer and partner relationships. The individual will also act as the voice of the customer to internal AWS teams, driving innovation and resolving issues. Oversight of customized engagements, performance and career management for the team, driving operational excellence, and identifying/leading local and global initiatives are also key aspects. The role emphasizes hiring quality personnel to support organizational scaling and engaging with Director and C-Level executives to understand business needs.

Requirements

• Five years of experience in the job offered or a related occupation.
• Must have five years of experience in IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles.
• Experience working with large multi-national organizations as the Consulting Services lead, Professional Services, Account or Relationship Manager, or in customer facing Operations roles.
• Demonstrated ability to drive technical projects to completion.
• Working knowledge of cloud service offerings (AWS, Azure, etc.).

Responsibilities

• Lead, coach, and grow technically skilled Cloud Architects for enterprise customer success on AWS.
• Interact, communicate and partner with other departments within AWS, such as our services teams, as well as representing your team to executive management.
• Work together with senior stakeholders on opportunities to improve our operational practices.
• Work across customer organizations and multiple AWS teams to ensure customers are delivered exceptional service that continually raises the bar.
• Ensure customer business objectives are achieved with strong partnership and infrastructure solutions that meet customer’s needs.
• Lead teams of Cloud Architects to drive customer transformation activities and manage the engagement via governance to ensure successful delivery of solutions.
• Make impactful recommendations and develop technical direction and future state architecture for clients in alignment with their business plans.
• Collaborate with Customer Service Delivery Managers, Account Teams and Technical Delivery Managers to develop strong customer and partner relationships.
• Engage directly with AMS and AWS service teams to be the voice of the customer and work with internal AWS resources to drive innovation, feature request, and resolution to customer impacting bugs and/or issues.
• Collaborate with AMS field teams, training and support teams to help partners and customers on AMS.
• Oversee the high-quality delivery of a variety of customized engagements with partners and enterprise customers.
• Own all facets of performance and career management for the team.
• Mentor all members to maintain a well-rounded, world-class organization including project management, quality audits and coordination of training sessions as well as day-to-day oversight of the team.
• Own and be accountable for the output and performance of your team.
• Drive operational excellence across the site and globe.
• Drive best practices with a focus on outcomes for our customers.
• Identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams.
• Take lead in hiring quality personnel who not only fit the needs of the current organization but will allow the team to scale with our customer and service growth.
• Engage with Director and C-Level executives to understand business needs.

Benefits

• Medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans
• EAP
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave
• Equity
• Sign-on payments
• Restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed