Mgr II - CO Network and Facilities Operations

Hawaiian Telcom • Honolulu, HI

8h • $95,000 - $142,500

About The Position

This role serves as an operational bridge between Enterprise Operations, Network Operations, and Real Estate Operations. It aligns facility readiness, central office reliability, and strategic customer service delivery while driving consistent processes, performance metrics, and incident resolution.

The position focuses on operational integration, readiness assurance, incident support, vendor coordination, and performance management. It ensures facilities and network environments support the installation, repair, and ongoing reliability requirements of core, special, and strategic services. The position has one or more direct reports, approximately three non-union salaried HT employees.

Requirements

• Bachelor’s degree or equivalent.
• 5 to 7 years of experience in a related field.
• Experience in network operations, facilities operations, or telecommunications field services.
• Prior exposure to incident, change, or service management disciplines.
• Strong understanding of central office environments and power, HVAC, and facility dependencies in telecom networks.
• Working knowledge of analog and digital transmission concepts.
• Working knowledge of network architecture and service dependencies.
• Ability to analyze operational risks, drive cross-functional alignment, and lead through influence rather than authority.
• Excellent communication, documentation, and escalation skills.
• Strong analytical, organizational, and problem-solving capabilities.

Responsibilities

• Serve as the primary liaison between Network Operations and Real Estate & Facilities.
• Ensure facility readiness—including power, space, access, and environment—to support network operations and SLA-driven services.
• Validate readiness for service turn-ups, expansions (New Build), upgrades, and decommissions (Network Transformation).
• Resolve facility-related operational risks, including power, HVAC, security, and redundancy issues.
• Lead coordination for major incidents and facility-related escalations; ensure root cause analysis is completed and process improvements are implemented.
• Coordinate delivery of BAU Facilities and Power capital projects and assigned exception projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager