Mgr, Group Implementation

Aflac, Incorporated•Columbia, SC

8d•$90,000 - $130,000•Hybrid

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Requirements

Strong organization and time management skills.
Highly proficient in broker and insurance industry practices as pertains to product, enrollment techniques, and service needs of the client and accounts.
Knowledgeable in processes related to implementation, service and administration of account.
Strong project management, leadership, problem solving and practice development skills.
Excellent interpersonal and communication skills.
Strong personal computer skills with experience in Windows-based software.
Bachelor's Degree in a related field
6+ years of professional related work experience
4 years in a supervisory/managerial capacity leading diverse work groups
Or an equivalent combination of education and experience

Nice To Haves

Experience in the insurance industry

Responsibilities

Leads the Implementation function to close operational gaps between the business and thirdparty partnerships; ensures implementation requirements are reviewed, validated, and executed accurately.
Oversees preparation and execution for account plan changes in coordination with account management and implementation teams.
Manages renewal support activities, ensuring plan changes are completed accurately and in alignment with strategic timelines.
Provides leadership for the strategic implementation of block rate changes for various Aflac platforms.
Oversees implementation of plan changes for the custom group business and its applicable market segment.
Establishes and refines EDI change processes in support of account management; provides governance, oversight, and guidance for system changes.
Owns and maintains business operations process flows and work instructions; ensures documents are current, accessible, and communicated to relevant internal and external partners.
Serves as the point of escalation for implementation-related issues, coordinating resolutions with teams like Enrollment Platforms, Premier Broker relationship managers, and other internal partners.
Partners with product owners and IT to review, refine, and document process flows; ensures appropriate documentation supports work instructions and operational consistency.
Supports onboarding of new administrators and platform relationships in coordination with appropriate business units.
Guides account implementation and maintenance processes to align with business goals, compliance standards, and customer expectations.
Provides leadership, coaching, and development to team members to foster a culture focused on accuracy, accountability, and service excellence.
Monitors and analyzes performance metrics to identify process improvement opportunities for eligibility and plan change activities.
Coordinates cross-functional workstreams for each business segment and channel to ensure seamless execution of eligibility processes.
Establish standards and best practices for implementation processes, documentation, and change management.
Performs other duties as assigned.

Benefits

medical
dental
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
adoption and parental leave