Mgr, Field Service

Lam Research • Hillsboro, OR

3d • Hybrid

About The Position

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

Requirements

• Bachelor's degree or equivalent with 4-6 years of supervisory experience.

Nice To Haves

• Experience and knowledge of Lam equipment preferred.

Responsibilities

• Responsible for supervising all assigned site Metal service operations and issues, and in charge of the professional representation of service to the customer.
• Maintains communication with account management, regional product support and product group support.
• Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites.
• Ensures adequate records and systems are maintained.
• Schedules personnel responding to critical situations.
• Main point of contact for customer escalation response and control.
• Selects, develops and evaluates personnel to ensure the efficient operation of the function:
• Manage a team of ~10 Field Service Engineers
• Define/arrange/coordinate training plan, both formal and OJT, for each individual
• Maintaining regular 1:1s with to discuss progress, achievements and help needed
• As such, s/he is the responsible supervisor for each individual’s assimilation plan.

Benefits

• Our Perks and Benefits
• At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager