Assistant Tech Field Sales Mgr

Fujifilm•Edison, NJ

2d•Hybrid

About The Position

The Assistant Technical Field Sales Manager will report to the Director of Service. This position is responsible for promoting Fujifilm’s optical products, supporting field sales activities, conducting on-site product demonstrations, and supporting the development and delivery of technical training to internal and customer sales and service staff on new and existing products across Broadcast/Cinema lens, CCTV (SX series and Zoom lens only), and Z projectors. This position also supports service and repair of products, performs quality control, and provides technical customer service for Broadcast and Cinema lenses, CCTV, Z projectors, and all accessories. Additional duties may be assigned by management as needed.

Requirements

Bachelor’s degree or certification in engineering or related quantitative disciplines, plus 5 + years of work experience in a fast-paced and highly competitive technical and service environment.
Highly focused and results-oriented; able to identify goals and priorities and resolve issues in initial stages.
Demonstrated ability to work independently and in a close team environment, a self-starter.
Possess exceptional communication/interpersonal, analytical, and problem-solving skills.
Proficient computer skills
Effective Time Management skills.
Extensive hands-on experience in the areas of technical service and training in the broadcast and communications products fields.

Nice To Haves

Ability to research and analyze various types of data information and make sound business judgments.
Ability to prioritize work.

Responsibilities

Provides technical sales support and product expertise for Fujifilm Broadcast, Cinema, and CCTV lens systems, including SX series, Zoom lenses, and Z projectors, across customer demonstrations, training, and field applications.
Builds and maintains strong relationships with customers, dealers, rental houses, broadcast stations, third-party vendors, and industry partners to support business growth and long-term customer satisfaction.
Serves as a technical liaison between customers, sales teams, engineering groups, and the factory in Japan to support product implementation, troubleshooting, and future product development initiatives.
Supports regional sales objectives by identifying customer needs, recommending appropriate optical solutions, and delivering high-level technical consultation before and after the sale.
Collaborates with sales, marketing, and service teams to ensure consistent product knowledge, technical support, and customer experience across all professional optical product lines.
Travel to customer locations and perform on-site product demonstrations and training/commissioning.
Travel to customer locations and perform on-site “check and clean” maintenance.
Communicate with the head office in Japan about new products and technologies and prepare a technical presentation to be shared with appropriate internal staff and external partners/customers.
Consolidate key customer feedback for future product development and prepare information for presentation to Japan's R&D team.
Develop and deliver product training for sales, operations, and marketing staff on the technical aspects of the products as appropriate.
Collaborate with sales teams to provide technical sales support for key partners and customers.
Diagnose customer complaints regarding products in electrical, mechanical, and optical performance. With the support of the technical team, provide proactive measures to address customer complaints in a timely manner.
Maintain a safe and clean working environment; adhere to all safety policies and procedures.
Arrange maintenance training for our customers, such as rental/OB companies and Broadcast stations, as appropriate.
Interface/consult/support relevant 3rd party manufacturers from a lens interfacing perspective. (Including robotics companies and camera manufacturers)
Assist in the development and delivery of general training videos for online/social media with the support of the production team.
Identify and communicate to the Regional Sales Representatives opportunities for sales as they arise from onsite visits and customer relationships.
Evaluates the performance, condition, and quality control of new, repaired, and customer-owned lenses to ensure compliance with factory specifications and operational standards.
Provides advanced technical support to field service staff, customers, and sales teams regarding mechanical, optical, and electronic troubleshooting of Fujifilm optical products.
Develops and delivers technical maintenance and operational training for internal technicians, rental houses, broadcast stations, and key customers on new and existing products.
Performs disassembly, cleaning, lubrication, calibration, alignment, and functional verification of Broadcast, Cinema, CCTV lenses, and Z projectors and related accessories.
Monitors and supports repair turnaround activities by assisting with diagnostics, estimating parts and labor requirements, and coordinating corrective actions to minimize customer downtime.
Prepares technical reports, training materials, and product presentations to support service operations, customer education, and internal knowledge sharing.
Collaborates with factory engineering teams, camera manufacturers, robotics companies, and third-party vendors to support lens integration, compatibility, and technical performance requirements.
Provides technical support during trade shows, customer demonstrations, workshops, and field events, including equipment setup, configuration, and operational assistance.
Assists in documenting field feedback, recurring technical concerns, and product performance trends to support future product improvements and development efforts.
Performs additional assignments and special projects as directed by management in support of service and sales operations.