Mgr, Field Service

Lam Research • Austin, TX

17h • Hybrid

About The Position

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. This role directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. It ensures adequate records and systems are maintained, schedules personnel responding to critical situations, and maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention. The position also involves selecting, developing and evaluating personnel to ensure the efficient operation of the function.

Requirements

• Bachelor's degree or equivalent with 4-6 years of supervisory experience.

Responsibilities

• Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites.
• Ensures adequate records and systems are maintained.
• Schedules personnel responding to critical situations.
• Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention.
• Selects, develops and evaluates personnel to ensure the efficient operation of the function.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees